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Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Responsible for minimizing claims and exceptions for the service center and following up with sales and operations on issues with accounts. Supervise the daily operation of the OS&D area to also include team staffing decisions and performance monitoring of employees.

Primary Responsibilities

+ Minimize claims and exceptions on freight

+ Supervise tasks and performance of OS&D Clerks and assist where needed in those duties

+ Coordinate with company drivers on exceptions at time of delivery and enter information of that correspondence in the system

+ Process overages, damages, refused shipments in a timely manner

+ Process pictures of bad loads taken daily and forward for correction to original service center locations

+ Camera Investigation in efforts to locate overages, shortages, and damages and resolve issues

+ Contribute to and present in Claims Prevention Meetings

+ Audit delivery receipts and bill of ladings for local drivers to ensure proper procedures are followed

+ Process shortage reports and start investigations based off those reports

+ Monitor claims watch and new customer accounts for any claim issues

+ Review open claims for assigned terminal and check for reoccurring issues

+ Communicate with customers on damaged and/or missing loads

+ Provides positive and constructive feedback, including disciplinary action to employees regarding job performance as it relates to the general job requirements of those employees they lead.

+ Assist in interviewing and making hiring, termination and promotional decisions

Job Qualifications

Education:

+ High school diploma or equivalent required

+ Bachelor’s degree preferred

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Experience:

+ 2 years of experience with operations and/or customer service, preferably in the transportation industry

+ Supervisory experience preferred

+ Working knowledge of AS400 and Microsoft Office

+ Good verbal and written communication skills

+ Strong interpersonal skills

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Shift and hours to be determined.

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

+ Great Health Benefits including a Zero premium medical plan for employee only coverage

+ Vision & Dental

+ Short Term & Long Term Disability

+ Flex Spending Accounts

+ 401k Retirement plan with company match and additional company annual discretionary match opportunity

+ Life Insurance

+ Wellness Program

+ Tuition Reimbursement for Drivers and Technicians

+ Training and growth opportunities to build a career

+ We prioritize our OD family of employees

+ Ability to advance through our promote from within philosophy

+ National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here (https://www.odfl.com/us/en/contact.html) for contact information.

Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.