"Alerted.org

Salary: $22-$26 / Hour

The System Support Analyst I is responsible for supporting all offices on the implementation and use of

multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes

ticket trends and recommends solutions to prevent questions and issues.

Essential Duties and Responsibilities:

+ Supports multiple stakeholders on a range of systems (Including but not limited to Vision,

+ eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)

+ Troubleshoots and resolves tickets submitted timely

+ Works with other team members in order to escalate issues that couldn’t be resolved

+ Reports on ticket trends weekly

+ Reeducates system users as appropriate

+ Informs key stakeholders of potential issues related to errors and trends

+ Contributes to projects that will prevent questions, problems, and tickets

+ Provides great customer service to our business partners

+ Performs other duties as assigned/necessary

Minimum Requirements:

+ Bachelor’s Degree or equivalent experience required

+ Experience in the IT/Healthcare industry/staffing/recruiting or field support

+ Ability to analyze system and process related issues and offer solutions

+ Strong customer service and communication skills required

+ Must be able to work effectively as part of a team while maintaining a strong attention to detail

+ Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft

+ Office suite software programs, internet usage, and learning program design systems and software

+ Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required