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The Accounts Receivable Specialist role involves managing and reconciling customer payments, ensuring timely collection of outstanding debts, providing revenue variance analysis reports to Management, and interacting with internal departments to ensure revenue accuracy. This role serves as the primary liaison for customer inquiries, taking full ownership of each request by researching and resolving issues directly, rather than redirecting customers to other departments.

Essential Functions:

+ Collections

+ Manage and maintain the collections process in accordance with timelines, goals and objectives as assigned by management

+ Perform account research, including tracking and documenting account issues.

+ Provide prompt and professional communication to clients regarding past due account status, invoice disputes, complaints & questions and other client inquiries as needed via telephone, email, or other written correspondence.

+ Daily review, resolution and correction of account deficiencies including nominal short pays, overpays, misapplied payments, and other discrepancies.

+ Perform account reconciliations and analysis to ensure validity and data integrity.

+ Make informed and intelligent decisions to correct account errors in a timely manner to ensure customer satisfaction.

+ Contribute and provide feedback for weekly account updates to management as needed.

+ Manage account escalations as per documented processes.

+ Request help/assistance when needed.

+ Cash Application

+ Accurately post on account payments to customer invoices.

+ Assist with other A/R requests including ad hoc reporting, special projects and additional assignments as requested.

+ Interact with internal departments to ensure accuracy of orders for billing purposes, and escalation of past due accounts.

Minimum Requirements:

+ Knowledge of general accounting principles.

+ Ability to communicate effectively, both written and oral, in a professional manner.

+ Must be able to demonstrate a high level of organizational and time management skills.

+ Ability to work in a fast-paced, changing environment.

+ Must be detail-oriented.

+ Ability to follow-through on key responsibilities and provide excellent customer service.

+ Strong interpersonal skills with the ability to work with people at all levels both internally and within the customer environment.

+ Strong Microsoft Excel software skills.

+ Proficient with other Microsoft Office software (Outlook, Word) and Copilot.

**Experience/Skills:** Minimum 2-3 years billing, collections and accounts receivable experience

**Education:** Bachelor’s Degree in Accounting or related field preferred; equivalent work experience may be substituted for degree

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC\_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)