• Customer Service Rep L3

    conEdison (New York, NY)


    Required Education/Experience

    + High School Diploma/GED

    Relevant Work Experience

    + Ability to respond to direction and work as a member of a team using PC-based information systems in order to retrieve information to analyze customer accounts. Required

    + Able to interact with customers over the phone as well as other avenues of contact, in a responsive, productive, and professional manner. Required

    + Able to provide outstanding service in every customer encounter and be an effective communicator. Required

    + Proficient bilingual in Spanish, Russian, Polish, Korean, Mandarin and/or Cantonese Required

    + Bilingual candidates must pass a language performance test. Required

    Licenses and Certifications

    + Driver's License Preferred

    Physical Demands

    + Sit or stand to answer a phone for the duration of the workday

    + Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

    + Possess manual dexterity and the ability to use hands for the duration of the workday

    + Work rotating shifts, including nights, midnights, weekends and holidays

    Additional Physical Demands

    + The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

    + All applicants must pass all required placement exams.

    + Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.

    EEO Statement:

    Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

    Technical Difficulty Statement:

    For technical issues, please contact us at [email protected]