"Alerted.org

+ Position Summary

+ Under general supervision, supports the medical center's mission by performing a variety of clerical, general office duties and support functions for Behavioral Health Services such as: correspondence, sorting and routing incoming mail, photocopying, greeting customers, answering the telephone, relaying messages, managing and assembling patient records, supply inventory and control, payroll editing, safety monitoring, quality/patient data collection and monitoring. Complies with governmental regulations and reporting. Provides input into departmental activities. Ensure all actions taken support patient centered care.

+ Position Responsibilities

+ Unit Specific Position Responsibilities

+ Serves as the Receptionist for inpatient or outpatient Behavioral Health Programs

+ Answers calls within three rings and screens telephone calls; processes information, and relays messages as appropriate.

+ Maintains a presence at the main desk, greeting customers promptly and courteously, monitoring and managing department access control, patient/staff safety via camera monitoring and door access controls.

+ Demonstrates positive customer relation skills.

+ Prepares and assembles patient records, and maintains various patient logs and related records.

+ Performs editing of employee payroll records in Kronos and maintains confidentiality and security of this information.

+ Performs general clerical support to the department including typing, filing and maintenance of office equipment.

+ Uploads court documents via online court systems, communicates with court to maintain accurate dates/times of court proceedings, notarizes court documents, maintains on-call magistrate/judge list and other related court functions.

+ Conveys a positive image of the medical staff and supports medical center initiatives related to enhancing medical staff relationships.

+ Identifies ways in which to support patient care services to help them work more efficiently and effectively. Thanks critically and problem solves day-to-day issues.

+ Supports lean program/standard work and recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services provided.

+ Sorts and routes incoming and outgoing mail.

+ Performs monthly environmental assessments, quality control/safety checks and reports non-compliance to leadership.

+ Obtains/Maintains/Stocks department supplies and monitors to insure no outdates.

+ Audits and reports staff completion and compliance with core measure documentation.

+ Participates in and supports various departmental/hospital education initiatives.

+ Treats coworkers, customers and patients with respect and dignity and demonstrates PRIDE values in all interactions.

+ Provides patient care support services to patients

+ Qualifications, Knowledge & Experience

+ Required Qualifications (Including any licensure, certification, education):

+ Mandatory Reporter training or within 90 days of hire and must maintain throughout employment.

+ De-escalation training prior to performing direct patient care or within 90 days of hire.

+ Combative Patient Response Team training within 90 days of hire and must maintain throughout employment.

+ Organizational Requirements:

+ Maintain stroke education per regulatory requirements.

+ Preferred Qualifications:

+ Notary Public

+ Clerical experience/and or education

+ High school diploma or GED

+ Required Knowledge, Skills & Experience:

+ One year experience using Microsoft Office.

+ Skill in the use of office equipment.

+ Ability to interact positively with all departments of the Medical Center.

+ Ability to convey messages in a direct, clear and positive manner.

+ Can deal tactfully with the public; prioritize duties and handle stressful situations.

+ Time management.

+ Ability to maintain confidential information.

+ Preferred Knowledge, Skills & Experience:

+ Kronos experience.

+ Two years of behavioral health experience or equivalent combination of education and/or experience.