• Customer Service Manager

    Waste Connections (San Antonio, TX)


    e have an immediate opening for a multitasking **Customer Service Manager** to join our team.

    Responsibilities:

    + Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline

    + Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit

    + Oversee the customer service department

    + Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services

    + Assist with the development and implementation of reporting procedures

    + Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning

    + Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices

    + Demonstrate the ability to become proficient in the use of proprietary operational systems

    + Other duties assigned as needed

    Requirements:

    + Bachelors Degree preferred; equivalent work experience will be considered

    + 3 years directly related management expertise

    + Management experience in a call center environment is preferred

    + Knowledge of MS Word and Excel

    + Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments

    + Organizing and coordinating skills

    + Knowledge of accounting procedures

    + Ability to communicate effectively, both orally and in writing

    + Knowledge of management principles and practices

    + Knowledge of supplies, equipment, and/or services ordering and inventory control

    + Ability to analyze and solve problems

    + Ability to gather data, compile information, and prepare reports

    + Ability to foster a cooperative work environment

     

    We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to **"Connect with Your Future"** .

     

    _Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)_