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Salesforce CRM Support Manager

Atlanta, GA

**Type:** Contract-to-Hire

**Category:** Support

**Industry:** Retail

**Reference ID:** JN -102025-104113

**Date Posted:** 10/19/2025

**Shortcut:** http://careers.eliassen.com/y45lX5

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Description:

Hybrid | Atlanta, GA (Sandy Springs)

Our client, a leader in their industry, has an excellent opportunity for a Salesforce CRM Support Manager to work on a 6–12-month contract-to-hire position working hybrid onsite 3 days a week in Sandy Springs, GA with two days remote.

_Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._

Rate: $85 – $95 w-2

Responsibilities:

• Lead and mentor a team of 4–7 Salesforce support engineers, providing guidance and support as needed.

• Serve as the primary contact for Salesforce issues, ensuring timely and effective resolution.

• Monitor and maintain the health, performance, and stability of the Salesforce platform.

• Configure and customize Salesforce to meet evolving business needs and optimize performance.

• Drive continuous improvement, process optimizations, and innovation across the support team.

Experience Requirements:

• 8+ years of experience in Technical Customer Success, Salesforce CRM, SaaS platforms, or similar roles.

• 4+ years in a leadership role managing high-performing technical teams.

• Deep technical knowledge of Salesforce, particularly Service Cloud.

• Strong communication skills and the ability to translate technical issues into business solutions.

• Experience guiding cross-functional teams to resolve complex customer or project needs.

_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._

_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._

_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected]._

_About Eliassen Group:_

_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._

_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._

_Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_