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Northern Light Eastern Maine Medical Center Bangor, ME

Department: Hospital Med Prof Services

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

*Sign On Bonus Available*

Summary:

The Nurse Navigator serves as a consistent care coordinator for the diagnostic care to ensure timely access and seamless coordination of services throughout the continuum. The Nurse navigator will interface with the schedulers, internal and external providers, and assist in the diagnostic imaging, clinical evaluation, support services, and education of patients receiving services. The nurse navigator will be responsible for facilitating and coordinating the care of patients. He or She will identify and help eliminate barriers and refer to appropriate resources. Additionally, the nurse navigator will be responsible for the triage and coordination of referrals sent to our office. They will coordinate local support systems, arrange patient focus groups, and collaborate and provide educational resources for patients, families, and staff. They will be responsible for assisting with clinical needs and acting as a resource for clinical staff.

Responsibilities:

+ Clearly, effectively and respectfully communicates with patients, families, physicians, fellow employees.

+ Responds to patient generated concerns.

+ Responds effectively to patient complaints regarding nursing care.

+ Supports management team efforts.

+ Uses a constructive consistent approach in the oversight of staff, in providing feedback on the delivery of patient care and in the maintenance of positive interdepartmental relationships.

+ Serves as a support to staff delivering services to patients.

+ Ability to generate effective staff responses to needs identified via patient satisfaction scores and feedback.

+ Able to manage physician needs to expedite patient care.

+ Provides follow-up on patient, family and physician complaints when requested by the Department Head.

+ Develops and maintains positive working relationships and working environment.

+ Efficiently coordinates scheduling of staff.

+ Provides input on staff performance to the Nurse Manager and/or timely performance appraisals.

+ Assists Department Head with counseling and disciplining of staff, monitoring corrective action/performance improvement when required.

+ Adheres to job description and established performance standards.

+ Serves as a resource to all members of the health care team.

+ Able to perform all the tasks of Staff Nurse.

+ Develop and implement triage standards to include proper telephone etiquette.

+ Collaborates with other disciplines based on patient assessment and identified needs.

+ Completes assigned or requested tasks in a timely, efficient manner.

+ Coordinates patient activities within the department and/or among departments

+ Actively works to creatively problem solve to meet service and program needs (patient, family, staff, and physician).

+ Provides day to day supervision of clinical operation and personnel performance.

+ Assists in coordination of educational opportunities for staff development.

+ Provides outreach and community education as requested.

+ Develops and maintains through effective collaboration a competency-based orientation program.

+ Coordinates the development, implementation and evaluation of patient/family education programs.

+ Performs all other duties as assigned.

+ Demonstrates clinical expertise and high-quality standards in all aspects of clinical care.

+ Enhances departmental delivery of quality patient care.

+ Monitors patient care assignments for efficiency and effectiveness.

+ Upholds all mandated regulations and monitors staff compliance.

+ Ensures personnel are competent in their performance, compliant with policy and procedures and practice within the scope of their job description and/or license.

+ Oversees employee adherence to infection control, safety, emergency, policy and procedure, and incident reporting standards.

+ Ensures appropriate documentation is maintained in the medical record.

+ Appropriately identifies concerns and reports unit activities to Department Head.

+ Makes suggestions for and encourages staff to participate in process / quality improvement.

+ Generates and updates unit policies and procedures according to current national standards for clinical practice.

+ Coordinates the development of disease specific, treatment, and navigation pathways design.

+ Works to implement feasible process / quality improvement suggestions.

+ Actively participates in both unit and hospital wide performance improvement initiatives including audits and quality reports.

+ Assists in development and implementation of quality assurance/ performance improvement monitors.

+ Coordinates, supervises, and evaluates of care given to all patients.

+ Attends 100% of mandatory in-services.

+ Initials 100% of mandatory memos and staff meeting minutes.

+ Attends 75% of all staff meetings.

+ Works to enhance delivery of quality cost effective care.

+ Participates in unit goal setting and implementation.

+ Provides ongoing support for established goals and objectives.

+ Participates in problem solving team to address patient flow issues.

+ Able to address workflow or patient issues effectively with physician input.

+ Maintains specialty certification.

+ Maintains unit specialty certifications/competencies.

+ Earns a minimum of 20 CEUs per year in addition to mandatory clinical requirements. Note: 1 credit hour = 15 CEUs

+ Maintains competency and supports process changes with the electronic medical record.

Other Information:

+ BLS Required

Competencies and Skills

+ 4+ years of relative experience required.

+ Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

+ Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

+ Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

+ Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

+ Required Registered Nurse

+ 4+ Years of Relative Experience Required

+ BLS Required

+ BSN Required

Education

+ Required Bachelor's Degree

Working Conditions

+ Potential exposure to noise levels being uncomfortable.

EMMC, Bangor, Maine, Level 2 Trauma Center, hospital, Cancer Care, Lifeflight

Position Nurse Navigator/RN - Hospital Med Prof ServicesLocation Req ID 83290