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Travel Customer Service Representative (CSR)

Job Details

Job Location

Polaris Pharmacy Services of Maryland - Windsor Mill, MD

Position Type

Full Time

Salary Range

$28.00 - $28.00 Hourly

Travel Percentage

Road Warrior

Job Category

Customer Service

Description

WHO WE ARE At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

Job Description:

+ Identify early warning signs of potential issues and problem solve

+ Conduct customer training to support roll-out of programs and services

+ Educate customers on utilizing key pharmacy programs and technology

+ Build relationships with facility administration and staff

+ Follow all applicable government regulations including HIPAA

+ Other duties as assigned; Job duties may vary depending on business needs

+ Single Point of Contact for customers

+ Customer Focus Visits

+ Medication cart audits

+ Medication Room Audits

+ Medication cycle fill checks

Qualifications

Qualifications:

+ Registered Pharmacy Technician or Med Tech Certificate

+ High School Diploma or equivalent

+ At least two years of experience in customer-facing positions

+ Exceptional interpersonal skills using advanced verbal and written communications

+ Strong problem-solving and organization skills

+ Experience using Microsoft Word, Excel, PowerPoint, and Outlook

+ Must be willing to travel, including overnight

+ Access to a personal vehicle is necessary to perform the duties of this position.

+ Ability to read, write, speak and understand the English language

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

+ May sit or stand seven (7) to ten (10) hours per day

+ The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently

+ May be necessary to work extended hours as needed

+ May lift and/or move up to 50 pounds

+ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

+ Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.

+ Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.

+ Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note we are a long-term care pharmacy open 24-hours a day, 7 days a week. And schedules may change as determined by the needs of the business.

BENEFITS – for full time employees

+ Medical, Dental, Vision, and Life insurance

+ 401 (k) (available for Part Time & Full Time EEs)

+ Short-term and Long-term disability insurance

+ Tuition reimbursement

+ Personal Time Off (PTO)

+ Competitive pay with annual performance reviews and merit-based raises

+ Career growth potential

+ Annual on-site voluntary Flu Vaccines

+ Employee referral bonus program