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All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Career Development

+ Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full-time

**Shift** : Days

**Location:** 6061 S WILLOW DR, Greenwood Village, 80111

The role you'll contribute:

The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. Associate support specialists are responsible for installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide local or remote support and troubleshooting. Essential job duties require participation on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required.

This Associate position consults and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required.

The value you'll bring to the team:

+ Communicates with consumers to provide solutions to technical problems.

+ Supports audio-video technology at a basic level.

+ References centralized AIT Field Operations knowledge bases.

+ Performs basic level repairs for company devices.

The expertise and experiences you'll need to succeed:

**Required qualifications** :

+ High School Grad or Equiv

+ 1 years of Work Experience

+ CompTIA A Certification (COMPTIA-A ) OR CompTIA Network Certification (NETWORK ) OR CompTIA CySA (COMPTIA CYSA) OR Cisco Certified Network Associate (CCNA) OR AWS Certified Cloud Practitioner (AWS-CCP) OR Certified in Cyber Security (ISC2 CC) OR Microsoft 365 Certified: Endpoint Administrator Associate (ENDPOINT ADM) OR Microsoft Certified: Fundamentals series (Cloud, Azure, AI, Data, Security etc.) (FUNDAMENTALS)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Information Systems

**Organization:** AdventHealth Rocky Mountain

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25041720

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.