• Patient Services Associate

    University of Michigan (Ann Arbor, MI)


    Patient Services Associate

    Job Summary

    In support of interventional nephrology, obtain medical insurance authorizations from various insurance carriers, complete assigned clerical duties and provide support to the Nephrology Clinical Access Coordinators.

     

    Mission Statement

     

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

     

    Why Join Michigan Medicine?

     

    Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

     

    What Benefits can you Look Forward to?

     

    + Excellent medical, dental and vision coverage effective on your very first day

    + 2:1 Match on retirement savings

    Responsibilities*

    + Obtain outpatient insurance verification and pre-authorizations; communicate appropriately with multidisciplinary team

    + Receive, screen and route telephone calls and messages appropriately; routinely check phone messages

    + Complete patient appointment reminder calls for IR-Nephrology outpatients

    + Request records for incoming patients as directed by Clinical Access Coordinators

    + Forward information regarding patient care, procedure(s) and dialysis access to outpatient dialysis units as directed by Clinical Access Coordinators

    + Schedule patients as directed by Clinical Access Coordinators

    + Transport biopsy tissue and other specimens to the laboratory

    + Maintain IR Nephrology patient database and assist with quality improvement projects

    + Complete unit audits, as assigned

    + Send and receive items via the unit tube station

    + Image forms into the electronic health record (EHR)

    + File paperwork in appropriate area(s)

    + Respond to urgent/emergent requests by contacting appropriate departments (requesting Rapid Response, Respiratory Therapy, EKG, etc.) and providing non-clinical support

    + Assist Clinical Access Coordinators in the Access Clinic, as directed by Clinical Access Coordinators

    + Utilize the transportation tracking system and notify patient units as directed by Clinical Access Coordinators

    + Contact Environmental Services, as needed

    + Contact appropriate departments (Security, Facilities, Maintenance, etc.) for departmental issues, as needed

    + Order medical equipment and supplies as requested by unit leadership and Clinical Access Coordinators

    + Provide coverage for adult dialysis PSA, as needed. Duties include, but are not limited to, obtaining insurance authorization, answering phones, making appointments and checking in patients

    + Operate standard office automation devices such as telefax, scanner, printer and copier assuming responsibility for basic maintenance tasks such as replacing toner and paper as well as contacting vendor for service

    + Assist with special projects and other duties as assigned by unit leadership

    Required Qualifications*

    + High school graduate or completion of General Education Development (GED)

    + Minimum three (3) years current experience obtaining health insurance authorizations from multiple insurance carriers.

    + Minimum five (5) years recent clerical experience in a healthcare setting, including coordinating complex tasks and problem solving with limited supervisory direction, as evidenced by references and performance evaluations

    + Knowledge of Microsoft Office, including Word, Excel and PowerPoint

    + Knowledge of standard office equipment

    Desired Qualifications*

    + Knowledge of Michigan Medicine policies and procedures

    + Excellent written and oral communication skills

     

    Work Schedule

    M-F 0730-1600

    Work Locations

     

    University Hospital

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Union Affiliation

     

    This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    270041

     

    Working Title

     

    Patient Services Associate

     

    Job Title

     

    Patient Services Associate

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Onsite

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Um Hospital

     

    Department

     

    MM Radiology IR UH

     

    Posting Begin/End Date

     

    10/21/2025 - 10/28/2025

     

    Salary

     

    $43,056.00 - $62,462.40

     

    Career Interest

     

    Radiology

     

    Service Employees Intl Union (SEIU)