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Position Overview

We are looking for a proactive and results-driven Field Quality Project Manager (FQPM) to lead the charge in identifying, tracking, and coordinating the resolution of quality issues impacting our plants and customers. This role is critical in bridging the gap between Service Organization, Procurement, Engineering teams, and Manufacturing —ensuring swift and effective responses to customer-impacting concerns.

As the FQPM, you will manage the full lifecycle of field quality issues, from initial identification to final resolution, while influencing cross-functional teams to take timely, data-driven actions. You will be the voice of the customer, driving improvements in product reliability, safety, and overall customer satisfaction.

Responsibilities

+ Coordinate all Red Arrow activities leading the Chassis/Body(truck and bus) systems:

+ Lead the COL (Customer Online) meetings, presenting new issues and providing updates on ongoing investigations.

+ Define and refine problem statements with support from Service Organization and using data trends such as R/1000 and Cost Per Unit (CPU) metrics.

+ Lead the escalation of issues facing delays or process disagreements to executive forums, with clearly defined support requests.

+ Notify the Product Safety team of any safety or compliance risks identified during field issue investigations.

+ Monitor progress of issues under the Quick Process and lead Round Table discussions when key milestones are missed.

+ Guide the transition of issues from Quick to Heavy Process in the RTM meetings, ensuring investigations are complete and priorities are aligned across engineering, service, supplier quality, and manufacturing.

+ Track the progress of investigations within the Heavy Process and apply project management tools to address delays.

+ Keep the FRAS system updated with current investigation statuses and upcoming milestones.

+ Lead monthly performance reviews and communicate system-level updates to leadership, maintaining key quality metrics, including COL Velocity and Red Arrow Response timelines.

+ Drive the system quality improvement roadmap, reviewing performance against targets and defining new goals.

+ Identify and implement initiatives that reduce issue frequency, improve customer experience, and lower CPU.

+ Support Commercial teams with technical insights during customer and dealer engagements.

+ Maintain alignment with the Service Organization by providing timely updates and adjusting issue priorities as needed.

Minimum Requirements

+ Master’s degree

+ At least 6 years of technical project/program management experience

+ At least 1 year of lead experience

OR

+ Bachelor’s degree

+ At least 8 years of technical project/program management experience

+ At least 1 year of lead experience

OR

+ At least 10 years of technical project/program management experience

+ At least 1 year of lead experience

Additional Requirements

+ Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

+ Bachelor’s degree in Engineering desired

+ Additional qualifications or certifications in quality, project management, or systems engineering are a plus

+ Strong leadership and influence management skills; ability to guide cross-functional teams without direct authority

+ Excellent communication and presentation skills, capable of engaging audiences from engineering teams to executive leadership

+ Desired proficiency in statistical data analysis and performance metric tracking

+ Solid engineering background in truck chassis/cab systems and/or bus body systems

+ Problem solving experience leading root cause analysis, and issue resolution strategies

Benefits and Compensation

We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.

For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience.

You can learn more about our comprehensive benefits package at https://careers.international.com/#benefits.

Company Overview

ABOUT TRATON

With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com (https://www.international.com/our-company) .

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.