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Senior Director, Operational Excellence

The Sr. Director, Operational Excellence is a senior technology leader responsible for driving resilience, performance, and quality across the bank's IT ecosystem. This role partners with infrastructure, business operations, contact centers, architects, and application teams to ensure systems are observable, automated, and consistently available. The focus is on integration, reliability, and vendor accountability—especially in environments leveraging platforms like FIS and Salesforce.

Key Responsibilities and Duties

+ System Reliability & Observability: Implements observability tools and practices for real-time monitoring and proactive issue detection. Tracks and improves metrics such as MTTD, MTTR, and system uptime to ensure SLA compliance.

+ Automation & DevOps: Drives automation across operational workflows and CI/CD pipelines to improve efficiency and release quality. Promotes engineering practices that support scalable and resilient systems.

+ Quality Engineering & Vendor Integration: Leads validation of vendor releases, ensuring they meet functional, performance, and integration standards. Focuses on integration testing and production readiness across SaaS platforms.

+ Production Operations & SRE: Establishes and scales Production Operations and Site Reliability Engineering (SRE) practices. Foster a shift-left mindset to build resilient, self-healing systems from design through deployment.

+ Cross-Functional Partnership: Collaborates with architects and application teams to embed operational excellence into solution design and delivery. Aligns on reliability, scalability, and performance goals.

+ Vendor Accountability: Holds vendors to the highest standards of delivery and operational excellence. Ensures they are fully integrated into the bank’s ecosystem with clear performance expectations.

Minimum Qualifications

+ 10 years of experience in driving technical solutions for an enterprise organization

+ Prior experience in the banking or financial services industry

Preferred Qualifications

+ Knowledge and experience leveraging technology automation tools and platforms to streamline workflows, reduce manual processes, and improve operational efficiency across key business functions

+ Previous experience working for a large financial institution

Educational Requirements

+ University (Degree) Preferred

Role Specific Work Experience

+ 10+ Years Required

Physical Requirements

+ Physical Requirements: Sedentary Work

Career Level

11PL

Posting end date: 10/24/25

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

**Pay Range** $201,273 - $272,311

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.