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Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY

The Triage and Follow-Up Specialist functions as an integral part of the Mobile Crisis Program and focused on assisting children and youth who are in crisis. Provides support to callers with focus on coordinating and triaging clinical staff to the appropriate response.

Rate

$21

EDUCATION AND EXPERIENCE/QUALIFICATIONS

High school diploma plus at least 2 years of experience in human services field preferably in crisis intervention is required. Experience can be substituted with education on a year for year basis, if the degree is in a related field. Knowledge of substance abuse and/or mental health services, crisis management and data entry are preferred.

LOCATION

New Britain, CT

SCHEDULE

Part time

EMPLOYEE BENEFITS

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health:

+ Comprehensive medical and prescription insurance through Centivo

+ Comprehensive dental and vision insurance through Cigna

+ Access to wellness programs to support your physical and mental health

Secure Your Future:

+ Enjoy peace of mind with company-paid life and AD&D insurance

+ 403(b) Plan, with contributions from the company

Fuel Your Career Growth:

+ Pursue your educational goals with our Education Reimbursement Program

+ Access training and development opportunities

+ Receive a productivity incentive to recognize your hard work and dedication

Maintain Work-Life Harmony:

+ Recharge with generous paid time off, including:

+ 15 vacation days per year to explore and recharge

+ 8 sick days per year for your well-being

+ 2 personal days per year for your personal needs

+ 2 floating holidays per year to celebrate what matters to you

+ 9 paid company holidays to spend with loved ones

+ Access free and confidential counseling through our Employee Assistance Program (EAP)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer Crisis Calls to coordinate and triage calls for clinical staff.

Follow up with callers to schedule appointments and coordinate care.

Maintains professionalism towards all providers and other staff members; contributes to a positive team culture.

Completes documentation for all calls in an accurate, timely and thorough manner.

Ensures completion of pending items related to calls in a timely manner. When unable to complete a task, ensures that other staff members are aware of the task requiring completion.

Maintains awareness of high-risk clients and implements appropriate interventions as defined in alerts and crisis plans.

May assist in orienting new staff.

Keeps abreast of program information and implements identified changes.

Attends all trainings and staff meetings as required. Completes all online trainings in a timely manner and as required.

Maintains confidentiality in a professional manner of all information received, discussed, and recorded.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Details

Pay Type Hourly

Education Level High School

Hiring Rate 21 USD