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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Manager – Operations & Compliance will oversee the assessment and effectiveness of IT controls, ensuring robust processes are in place to mitigate risks and maintain compliance across the organization. This role is responsible for leading a team of compliance and audit professionals, establishing audit timelines, procedures, documentation, and templates for internal IT audits to ensure adherence to regulatory, policy, and departmental standards. The Manager will serve as a key leader within the IT Compliance and Audit Team, shaping strategies and driving continuous improvement in operational compliance.

As Manager – Operations & Compliance, you will manage, mentor, and develop the Risk and Controls Team, overseeing workload allocation, performance management, and professional growth. You will collaborate with IT Leadership across departments and the Audit and Compliance Team to assess, validate, and enhance the organization's controls and compliance with applicable standards, requirements, and policies—including Business Continuity Planning and Disaster Recovery Testing. You will provide strategic advisory support and recommendations to remediate control gaps, reduce risks, and improve processes. The Manager will be accountable for driving the successful attainment of all key compliance metrics and fostering a culture of operational excellence and continuous improvement.

Role Description

+ Lead, mentor, and manage a team responsible for evaluating the design and implementation of IT controls, including testing their effectiveness and providing recommendations for improvement.

+ Oversee the development and implementation of processes, procedures, documentation, and templates to execute control assessments and audits, track Manager Action Plans, and provide regular updates to IT Leadership.

+ Establish and enforce departmental policies and procedures based on industry standards and compliance objectives.

+ Develop and manage regular cadences and quarterly schedules for control audits, ensuring the team meets all deadlines.

+ Supervise and coordinate all phases of control assessments, including kickoff meetings, deliverable submissions, final reporting, and executive briefings.

+ Oversee the audit process to ensure controls are effective, identify areas for improvement, and assign team members to lead assessment interviews, audits, and testing.

+ Review and approve Manager Action Plans, ensuring that identified process changes are well-controlled and effectively address audit concerns.

+ Ensure the timely completion of audits and assessments, and maintain proper documentation for archiving and sharing with stakeholders.

+ Prepare and present metrics and reports for management on the status of deliverables, key metrics, and audit outcomes.

+ Act as a key participant in cross-functional projects, providing guidance, requirements, and documentation to represent the audit and compliance team.

+ Develop and deliver insightful recommendations to improve process and policy controls across the IT department.

+ Oversee the creation and maintenance of policies, standards, and procedures, providing content input and ensuring consistency.

+ Build and manage productive relationships with IT teams, Risk and Resilience, Legal, and Internal Audit, serving as a primary liaison for audit and compliance matters.

+ Guide IT teams and process owners in assessing compliance to control requirements, self-assessing control design and performance, and reviewing evidence of control operation.

+ Support IT teams in the development and refinement of control policies and procedures, ensuring best practices are followed and compliance objectives are met.

+ Foster a culture of continuous improvement, professional development, and high performance within the team.

Behaviors and Competencies

+ Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

+ Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.

+ Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

+ Leadership: Can proactively seek out leadership roles, initiate team projects, and contribute to team development and success.

+ Impact and Influence: Can influence others to support specific goals or objectives.

+ Conflict Resolution: Can facilitate conflict resolution between teams or departments.

+ Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.

+ Listening: Can actively engage in listening by asking clarifying questions and providing feedback that shows a deep understanding of the conversation.

+ Planning: Can proactively seek out challenges, initiate planning processes, and contribute to innovative planning strategies.

+ Critical Thinking: Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.

+ Change Management: Can drive significant changes in organizational processes or policies, can facilitate change management processes among others, and can adapt change management style based on the situation and the team’s needs.

Skill Level Requirements

+ Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Intermediate

+ Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects. - Intermediate

+ Ability to build and maintain relationships with key stakeholders, ensuring collaborative success and strategic alignment. - Intermediate

Other Requirements

+ Completed Bachelor’s degree in engineering, MIS, or equivalent degree.

+ 7 years of experience in Business Controls, Audit, or Security.

+ 3 years of audit experience.

+ 3-5 years of leadership experience.

Preferred:

+ Security certification such as CISA, CISM, or CISSP.

The estimated annual pay range for this position is $90,000 - $160,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status