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**City/State:** Saint Louis, Missouri

**Categories:** Support Services

**Job Status:** PRN

**Req ID** : 98736

**Pay Range:** $17.50 – $23.88 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)

Additional Information About the Role

Location - Barnes Jewish West County Hospital

Not benefit eligible

Hours needing coverage for weekdays and over weekends

Roughly about 8 hours a pay period is expected of this position to work

Experience working in customer service is a plus!

Overview

**Barnes-Jewish West County Hospital** offers highly specialized surgical and medical services in an intimate environment and is known for outstanding patient care. With 64 private patient rooms, 14 operating rooms and four intensive care unit rooms, the facility was designed to provide a comforting environment that is innovative, efficient and centered on the patient experience. The campus features a park-like setting with landscaping and a walking path that winds through the grounds and connects to Millennium Park.

Preferred Qualifications

Role Purpose

This position is an essential element that supports clinical care by assisting the customer to accomplish their goals during each encounter. The role builds a consistent and integrated service delivery process in both inpatient and outpatient setting that not only meets the needs of the customer but exceed their expectations which establishes satisfaction and loyalty.

Responsibilities

+ Manage the navigation and personalization of each guest experience by establishing the first impression and notifying the area of each patient’s specific needs to be carried out throughout the patient’s hospital experience. Customizes each unique patient and family request and communicate to ensure a seamless excellent patient experience throughout BJH and WU.

+ Act as a liaison for each element of the hospital experience in regards to providing the resources, including physicians, staff, social work, dietary, housekeeping and etc. needed during their hospital visit. Round daily on all new admits, arrivals and VIP’s providing concierge services.

+ Identify and initiate service recovery, special requests and notaries in a timely manner per protocol. Collect and maintain all data to share with staff, leadership and administration for process improvement regarding patient satisfaction.

+ Developing and increasing the reach of the program through accountability and follow through by attending Daily Care Accelerated Meetings, Patient Family Advisory Council and continuing to support best practice.

+ Establish relationships with all areas contributing to the daily operation of the service area. Constant communication with leadership of department to ensure patient safety and satisfaction.

Minimum Requirements

Education

+ High School Diploma or GED

Experience

+ 2-5 years

Preferred Requirements

Supervisor Experience

+ No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

+ Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

+ Disability insurance* paid for by BJC

+ Annual 4% BJC Automatic Retirement Contribution

+ 401(k) plan with BJC match

+ Tuition Assistance available on first day

+ BJC Institute for Learning and Development

+ Health Care and Dependent Care Flexible Spending Accounts

+ Paid Time Off benefit combines vacation, sick days, holidays and personal time

+ Adoption assistance

To learn more, go to our Benefits Summary (https://www.bjctotalrewards.org/Benefits)

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer