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+ GENERAL SUMMARY

+ The Security Supervisor is responsible for coordinating and directing the actions of security staff during a particular work shift. This role provides a safe and secure environment for patients, visitors, and staff, and requires situational awareness, assessment and interventional skills. The role entails responding to escalated situations with a focus on de-escalation to prevent injuries and preserve a healthy, safe environment. The Security Supervisor works in collaboration with all clinical teams, supporting the mental health programs to maintain a safe and therapeutic clinical environment. Reports to the Security Operations Manager.

+ ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Coordinates and directs the actions of security staff during assigned work shift.

+ Ensures the security of buildings and property through regular patrols and updates logs.

+ Investigates incidents that occur on health system property.

+ Performs the least restrictive verbal and physical de-escalation techniques necessary.

+ Assists with evacuations in emergency situations requiring strength, stamina and flexibility.

+ Generates reports and completes follow up on incidents as directed.

+ Maintains and inspect alarms and safety equipment.

+ Recommends human resources actions including hiring, employee relations and performance reviews to manager.

+ Ensures patient safety by completing regular environmental assessment and periodic unit rounds.

+ Responsible for Safe Car transport of patients being admitted in coordination with mental health clinicians[MG1] .

+ Provides support to ensure a Safety Officer is present as needed for court proceedings[MG2]

+ Assist with patient admissions in a timely, organized and client-centered fashion.

+ Responsible for visitor management to include providing orientation, screening and badges for entrance[MG3] .

+ Participates in debriefing of escalation events.

+ Assist with patient transitions as needed.

+ Works to establish a rapport with patients with the goal of de-escalation in mind.

+ Attends change of shift and unit level huddles as requested.

+ Performs risk assessments for incoming trauma or police involved patients.

+ Performs additional duties as assigned.

+ LICENSES AND/OR CERTIFICATIONS

+ None required.

+ MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

+ High school graduate or equivalent.

+ Approximately two to three years of progressively more responsible related work experience, or minimum of a Bachelor’s degree in Criminal Justice, Public Safety or other related discipline.

+ At least two years of security officer experience required.

+ Minimum of one year of experience in a behavioral health setting, crisis intervention, de-escalation or hospital environment preferred

+ Military or Law Enforcement experience preferred.

+ Demonstrated computer literacy, loss prevention techniques and positive guest relations skills.

+ Interpersonal skills necessary in order to assign work to subordinates.

+ Must meet the insurability policy requirements to drive a CHKD vehicle.

+ Must be able to pass the CHKD driving test within 30 days of employment.

+ CPR Training required and/or must be obtained within 45 days of hire.

+ CPI Crisis Prevention Training must be obtained within 30 days of hire.

+ Must be able to successfully complete a post-offer pre-hire physical and Functional Capacity Screening Exam and annually thereafter.

+ WORKING CONDITIONS

+ Work is performed inside and outside the hospital in all weather. Position may require short bursts of running.

+ PHYSICAL REQUIREMENTS

+ Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20E%20Jobs.pdf)