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Job TitleProduct Support Specialist – Outlet & Back-End Operations

Job Overview

Are you hands-on, detail-oriented, and take pride in doing things the right way? As a Product Support Specialist at Bob’s Discount Furniture, you’ll be responsible for ensuring our outlet and showroom merchandise is assembled, handled, and repaired with care—ready to deliver value to our customers. Your work directly impacts store success by reducing product damage and shrink, all while contributing to a clean, safe, and well-staged retail environment.

Work Environment:This is a physically active role based in a retail store and warehouse setting. It involves lifting, assembling, staging, and repairing furniture, as well as adhering to safety and visual merchandising standards. Schedule includes retail hours, including evenings, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value your mechanical aptitude, eye for detail, and ability to work both independently and as part of a team. Success in this role is driven by a strong work ethic, precision in assembly and repair, and a commitment to delivering a great customer experience behind the scenes.

Key Skills for Success

Core Competencies & Expertise

+ Furniture assembly and repair

+ Product receiving and handling

+ Shrink reduction and damage control

+ Visual merchandising prep and staging

+ Safety awareness and compliance

+ Team collaboration and task execution

+ Time management and self-motivation

Preferred Competencies & Skills

+ Back-end retail operations experience

+ Ability to identify repair needs and execute repairs to standard

+ Comfortable using tools and following visual guidelines

+ Strong communication and problem-solving skills

+ Customer service background (a plus)

+ Career-minded with growth potential

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country—with over 200 stores—we’re committed to skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

+ National Medical, Dental, and Vision Insurance

+ 401(k) Profit Sharing Plan with generous company match

+ Generous employee discount starting Day 1

+ Paid time off: vacation, holidays, personal/sick days, and your birthday

+ Employee Assistance Program (EAP)

+ Career development and growth opportunities

+ Supportive, team-first culture

+ And much more!

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven workplace. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just coworkers—we’re teammates who build each other up.

Minimum Qualifications

+ Ability to lift, move, and assemble heavy furniture (up to 50 lbs. unassisted; 200 lbs. with assistance)

+ Capable of bending, standing, kneeling, walking, and using tools for extended periods

+ Ability to move safely through all store areas including warehouse, showroom, and outlet

+ Comfortable working independently and as part of a team

+ Willingness to work retail hours including evenings, weekends, and holidays

Preferred Qualifications

+ Experience assembling and/or repairing furniture

+ Previous experience in back-end retail or warehouse support

+ Strong interpersonal and communication skills

+ Ability to identify product quality and repair opportunities

+ A proactive, solution-oriented mindset

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, you are valued, appreciated, and empowered to be your authentic self. We’re proud to reflect the diverse communities we serve.

If you’re ready to roll up your sleeves and be the go-to support expert behind our showroom success—apply today and grow your career The Bob’s Way!

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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