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AVECCC (Arizona Veterinary Emergency & Critical Care Center) is a 24‐hour veterinary emergency and critical care and specialty center in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our support staff has amazing opportunities to learn and grow in the field through many different pathways. Our goal is to provide our staff with many pathways from front office to leadership and beyond.

AVECCC is partnered with NVA Compassion First (NVA-CF), the largest private owner of freestanding veterinary hospitals in North America with over 1300 locations worldwide. NVA Compassion First is rapidly growing and competes in a $25 billion industry. Learn more about us at http://www.nvaonline.com

Job Purpose: The purpose of the Veterinary Doctor Assistant is to assist in providing high quality medical support and administrative assistance to the Doctor Team. The Veterinary Doctor Assistant will be assigned to assist the Doctors within outpatient or inpatient departments. The doctor is the team lead, and will be prioritizing patients, directing the team and is the ultimate decision maker.

Duties & Responsibilities of the Veterinary Doctor Assistant:

• Collecting and documenting (in SOAP) initial patient histories. A knowledge of veterinary terminology is required, however, a general knowledge base of medical terminology is acceptable and veterinary specific can be learned

• Starting an estimate and reviewing with the owner based on doctor recommended treatments

• Facilitating basic pet restraints to assist doctors with exams

• Communicating doctor approved estimate to either client liaison or directly to the client

• Utilizing and entering treatments into Smartflow for patient care as requested by the doctor

• Ensure diagnostics and treatments are being started in a timely manner

• Documenting lab results, treatments or other medical record details in SOAP as directed by the attending doctor

• Any additional duties to help increase the efficiency of the doctor team

Administrative Duties:

Safety

• Follow OSHA requirements

• Follow practice’s health and safety protocols

Administrative

• Be proficient in using our veterinary practice-management software (EzyVet, SmartFlow, Timeless)

• Assist Client Administrators as necessary

• Attend staff and individual meetings as scheduled

Client Services

• Greet incoming clients/patients; facilitate medical record paperwork/computer entry

Teamwork

• Participates in a positive manner in all group sizes.

• Refrains from participating in gossip-leads by example.

• Supports team members by assisting other areas, is receptive to feedback and suggestions.

• Engages in active problem-solving vs. problem-identifying.

• Makes suggestions related to client/patient service improvements and hospital efficiency.

Required Knowledge/Skills

• Experience equivalent to job duties and responsibilities

• Excellent communication skills – written and verbal

• Strong computer skills

• Strong ability to multi-task

• Strong work ethic and professionalism

Physical

• Able to properly restrain dog and cat patients for veterinary care and procedures

• Able to stand, sit, bend, restrain, squat for extended periods of time

• Able to function within a busy, stressful work environment in a mature, professional manner

• Able to lift 60 lbs in a safe manner

• Able to type, write and verbally converse

• Able to work the posted schedule

Preferred Skills:

• Medical transcription or scribe experience

• Technician assistant experience

Job Type: Full-time

Benefits:

+ 401(k)

+ 401(k) matching

+ Dental insurance

+ Employee discount

+ Health insurance

+ Health savings account

+ Life insurance

+ Paid time off

+ Uniform allowance

+ Vision insurance

Work Location: In person

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