"Alerted.org

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

The Role

This is a high-visibility leadership position will play a pivotal role in accelerating revenue growth for Sprinklr through the development of effective pricing and value maximization strategies across the company’s portfolio of products and solutions. As a key member of Sprinklr's senior leadership, this individual will spearhead the creation of a centralized pricing strategy and execution unit. They will collaborate closely with executives from diverse departments such as operations, product, finance, sales, and marketing to instrument changes across people, process and systems, with the goal of unlocking short-term and long term revenue growth. The ideal candidate should possess extensive experience and proficiency in shaping SaaS pricing models, particularly within global enterprise SaaS enterprises, ideally exceeding a billion dollars in revenue.

What You'll Do

_Leadership and Strategic Direction:_

+ Develop, implement, and manage best-in-class pricing strategies across products/solutions, segments, and geographies to optimize revenue, profitability, and customer value, while leading the global rollout of new pricing frameworks, including discounting structures and customer migration strategies.

+ Drive alignment between business value assessments and pricing strategy for effective value positioning, conducting market research and competitor analysis to stay ahead of industry trends and pricing developments, and running controlled pricing pilots to test and learn new models to support future consumption shifts.

_Stakeholder Management:_

+ Collaborate with Product, Marketing, Sales, and Customer Success teams to ensure pricing strategies support overall business objectives, oversee deal desk operations to support sales, customer success, and account management teams in pricing negotiations, deliver insights around sales pricing performance indicators to help drive deal quality and velocity, and develop and lead the global rollout of pricing strategies for Partner and Technology Service Brokers (TSB) programs.

_Project Management:_

+ Develop and implement pricing strategies for new product launches and customer renewals, establish clear and efficient processes for executing pricing changes, including training and change management activities, and implement systems and processes to enable effective pricing governance, ensuring compliance with regulations and industry standards.

_Team Growth and Evolution:_

+ Develop and implement repeatable pricing frameworks for Enterprise License Agreements (ELAs) and lead pricing strategies for our self-serve products, including migration strategies for existing customers. Working with sales, customer, and competitive inputs, identify new cross-portfolio packaging opportunities.

What You Have

+ Proven track record of success in developing and implementing pricing strategies for large enterprise clients within the SaaS industry.

+ 15+ years of relevant experience in pricing strategy & operations, including expertise in driving value maximization strategies.

+ Strong analytical skills with the ability to leverage data (quantitative and qualitative) to inform pricing decisions.

+ Industry thought-leadership with a demonstrated ability to lead cross-functional teams and drive complex change management initiatives.

+ Outstanding communication and presentation skills with the ability to inspire and influence teams to execute changes and drive business impact.

+ Entrepreneurial mindset with an ability to strike the right balance between vision and hands-on execution.

**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:

+ Lead a new category of enterprise software that we call Unified-CXM.

+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

+ Create a culture of customer obsession, with trust, teamwork and accountability.

**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .

To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .

**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

$215,000 - $286,000 - $358,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, and skills of our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.

**Warning about Recruiting Scams** : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

We’re excited that you’re interested in joining Sprinklr!

Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.

Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.

Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .