• Desktop Support

    Robert Half Technology (Little Rock, AR)


    Description

    Key Responsibilities

    + Provide Tier 1 and Tier 2 technical support to office users via phone, email, or in-person.

    + Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals.

    + Troubleshoot and resolve issues with Windows and macOS operating systems, Microsoft 365, VPN, and standard office applications.

    + Support end-user account management in Active Directory, Exchange, and other enterprise systems.

    + Set up and maintain user workstations, ensuring proper connectivity to company networks and printers.

    + Assist with onboarding and offboarding processes, including device provisioning, credential setup, and access rights adjustments.

    + Maintain accurate records of service requests and resolutions using an IT ticketing system.

    + Support video conferencing, Teams meetings, and conference room technology.

    + Implement and follow IT security best practices, including patch management and antivirus compliance.

    + Collaborate with network and systems administrators on escalated issues or infrastructure projects.

    + Document technical processes, procedures, and end-user guides as needed.

    Requirements

    Qualifications

    + Associate degree in Information Technology or related field; or equivalent work experience.

    + 2+ years of desktop or technical support experience in a corporate or office setting.

    + Strong understanding of Windows 10/11, Microsoft 365, and common business applications.

    + Experience with Active Directory, group policies, and remote desktop tools.

    + Basic understanding of network connectivity (TCP/IP, DNS, DHCP, VPN).

    + Excellent customer service, communication, and problem-solving skills.

    + Ability to manage multiple priorities and work independently in a fast-paced environment.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .