• Customer Service Representative

    Robert Half Office Team (Minneapolis, MN)


    Description We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.

    Responsibilities:

    • Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support.

    • Direct customers to relevant departments or teams to address specific concerns.

    • Conduct outbound calls to update customers about their account status and auto-renewal information.

    • Collaborate with internal teams, including marketing and support, to enhance overall customer experience.

    • Strive to meet individual and team call quotas while achieving retention goals.

    • Adhere to established communication protocols and company guidelines in all interactions.

    • Maintain a customer-centric approach to deliver solutions that ensure satisfaction. Requirements • Proven experience in call center customer service or a similar role.

    • Strong skills in handling inbound and outbound calls.

    • Familiarity with order entry systems and processes.

    • Exceptional written and verbal communication abilities.

    • Ability to work collaboratively with cross-functional teams.

    • Adept at managing multiple tasks in a fast-paced setting.

    • Commitment to providing exceptional customer support. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .