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Customer Experience Partner Business Development Manager

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+ Location:Offsite, RTP, North Carolina, US

+ Alternate LocationRemote USA

+ Area of InterestBusiness Development

+ Compensation Range128300 USD - 191500 USD

+ Job TypeProfessional

+ Technology Interest*None

+ Job Id1451415

Customer Experience Business Development Manager – Global Partner Sales

Role Overview:

As a Customer Experience Business Development Manager in Global Partner Sales, you will be responsible for developing and executing strategies that drive the full customer lifecycle—Land, Adopt, Expand, and Renew (LAER)—across diverse partner types such as Distributors and Managed Service Providers. Your mission is to empower partners to deliver exceptional customer value, foster mutual growth, and enhance profitability through a customer-centric, partner-first approach.

Key Responsibilities:

+ Develop and implement customer experience strategies aligned with Cisco’s LAER model to drive partner success and customer value realization.

+ Collaborate closely with Partner Account Executives, Partner Success Managers, Renewal Managers, and Customer Success Specialists to orchestrate partner software and services sales strategies.

+ Act as a trusted advisor to partners, helping them build lifecycle practices that increase adoption, expansion, and renewal rates.

+ Leverage data, insights, and analytics to identify opportunities for upsell, cross-sell, and expansion within partner accounts.

+ Support partners in creating and executing Customer Success Plans that ensure end customers fully leverage Cisco solutions and achieve desired business outcomes.

+ Facilitate alignment between Cisco’s buying programs, premium services, and partner sales offerings to maximize partner profitability and customer satisfaction.

+ Drive partner engagement through regular meetings, enablement sessions, and sharing of best practices and tools available via Cisco’s SuccessHub and other resources.

+ Monitor partner performance metrics and customer health scores to proactively address risks and opportunities throughout the customer lifecycle.

+ Serve as a liaison between Cisco and partners to ensure smooth contract negotiations, renewals, and adoption of new services.

Who You Are:

+ A strategic thinker with a strong customer-centric mindset and a passion for driving business outcomes through partner collaboration.

+ Experienced in customer experience, lifecycle selling, or partner sales within the technology industry, preferably with knowledge of Cisco’s portfolio and partner ecosystem.

+ Skilled in building and nurturing strong relationships with partners and customers, using empathy and curiosity to understand their needs.

+ Proficient in using data-driven insights and sales methodologies to identify and close growth opportunities.

+ Collaborative and able to work effectively across cross-functional teams including sales, technical, legal, finance, and delivery.

+ Motivated to exceed sales and customer success goals with a tenacious approach to opportunity pursuit and closure.

Preferred Qualifications:

+ Experience working with Distributors, Managed Service Providers, and other partner types in a global sales environment.

+ Familiarity with Cisco’s Customer Experience Specialization and lifecycle enablement programs.

+ Knowledge of enterprise agreements, software consumption models, and premium services offerings.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.