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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Healthcare Customer Care Specialist, you will build and nurture client relationships while ensuring accurate shipment processing and providing timely updates on order status.

How you create impact

Including but are not limited to:

+ Plan shipments in coordination with clients’ requirements

+ Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.

+ Escalate all client issues to the management team as required.

+ Ensure accuracy of shipment documentation and compliance with all government regulations and QuickSTAT Standard Operating Procedures.

+ Identify and implement strategies to improve quality of service and productivity

+ Good working knowledge of all Quick Enterprise Systems (QuickTrac,QuickOnline/RX and Quick Oasis), particularly:

+ All QuickTrac CS-related functions

+ QuickSTAT email program to include client email / contact group information updates.

+ Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team

+ To undertake any other reasonable duties / responsibilities at the request of themanagement team

+ Ensure compliance with company policies and procedures

+ Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers

+ Ensure compliance with all required training certifications

What we would like you to bring

+ Reliability and Dependability (primary)

+ Computer proficiency (MS Office or related programs essential)

+ Excellent time management skills

+ Ability to work successfully under pressure

+ Decision-making ability

+ Flexibility- must be able to work off hour schedules (i.e., other than 9-5 Mon to Fri) as well as some holidays when requested

+ Problem analysis and problem-solving

+ Teamwork skills and strong self-motivation ability

+ Good numeric / financial ability

+ Outgoing personality with excellent communication skills

+ Planning and organizing

+ Self-motivated with demonstrated initiative

+ Excellent understanding of world geography and commerce

+ 22:00–06:00 shift, four weekdays plus one weekend day. Training will be Monday–Friday, 09:00–17:00, for the first three months

Preferred but not required

+ Air Courier or Freight Industry background

+ Specialization in Biopharm or cold chain transportation

+ Background in health care or Biopharmaceutical industry

+ Customer Service in related industries.

+ Import / Export / Warehouse & Transport

+ Clinical Trial Logistics including temperature control packaging, shipping and/orregulatory requirements

+ GDP training and qualifications specific to transportation

+ IATA Dangerous Goods by Air Certification

What's in it for you

At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $22 and $24. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Quick reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. \#LI-SB1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.