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Overview

The Software Implementation Engineer independently performs installations, migrations, and upgrades of Panasonic manufacturing software systems such as PanaCIM, iLNB, and DGS, both on-site and remotely. Provides technical support and customer service in resolving application, database, and network issues. Ensures deployment consistency, documentation accuracy, and customer satisfaction, contributing to continuous improvement and operational excellence.

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Watch this video (https://www.youtube.com/watch?v=Qsz2kbBXBIA) to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!

Responsibilities

SERVICE SUPPORT:

+ Plan and execute software installations, migrations, and upgrades of **PanaCIM** , **iLNB** , **DGS** , and related Panasonic applications at customer sites and remotely.

+ Configure and troubleshoot Windows Server, Linux (Ubuntu), SQL/PostgreSQL, and Docker environments.

+ Perform root-cause analysis of software and network communication issues.

+ Maintain comprehensive customer documentation including network diagrams, software versions, HostIDs, and license information.

+ Create internal and customer-facing guides for unique configurations or integrations.

+ Work with TAC and Development to validate patches, fixes, and software enhancements.

+ Provide technical consultation to customers on site preparation, backups, and system performance.

PROCESS IMPROVEMENT:

+ Participate in knowledge sharing and standardization of procedures for PanaCIM/iLNB/DGS deployments.

+ Suggest process improvements for deployment efficiency and quality consistency.

SALES SUPPORT:

+ Participate in exhibitions and demonstrations of equipment at trade shows, Process Automation demo room, or customer sites, informing customers and responding to technical and specification questions and concerns.

+ Identify sales opportunities and inform Sales as appropriate.

ADMIN & TRAINING:

+ Participate in internal product and safety training.

+ Complete required documentation, travel reports, and expenses promptly.

Qualifications

Scope** **:

+ Performs implementation tasks of moderate complexity independently with limited supervision.

+ May mentor Associates or contractors on technical assignments.

+ No budget or direct reports.

Education & Experience** **:

+ Bachelor’s degree in Computer Science, IT, or Engineering required.

+ 2–5 years of experience in software implementation, networking, or industrial IT.

+ Hands-on experience with Linux (Ubuntu), Docker, SQL/PostgreSQL, and enterprise networking.

+ CompTIA A+ required; Network+ or Linux+ preferred.

+ ASQ CSQE desirable.

+ SMT manufacturing and/or MES system experience preferred.

+ Bilingual (English/Spanish) preferred.

Competencies** **:

+ Analytical, detail-oriented, and customer-focused.

+ Takes initiative to resolve issues and deliver consistent, high-quality results.

+ Maintains documentation accuracy and process adherence.

**Communications** :

+ Interfaces professionally with customers and internal groups.

+ Delivers clear, concise technical documentation and feedback.

Other Requirements** **:

+ Capable of lifting over 50 lbs (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities.

+ Ability and willingness to travel extensively (often 95 % or greater), domestically and internationally, often with very short notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands.

+ Additional tasks as assigned and reviewed.

+ Willingness to relocate is a plus.

What We Offer:

+ High Performance Culture

+ A focus on Diversity, Equity and Inclusion

+ Teamwork and Collaboration

+ Rewards and Recognition

+ Learning & Development Opportunities Across Multiple Business Units

+ Competitive compensation packages

+ Hybrid work model

+ Comprehensive health, dental and vision benefits

+ Paid Parental Care Leave

+ Educational Assistance

+ Volunteer time off

+ Total Well Being Program

+ Employee Referral Program

Hybrid/Remote policy: Employees that reside within a certain distance from a Panasonic office will follow a hybrid work schedule.

_Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America._

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The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

Salary Range

$90,000 - $105,000 + Bonus REQ-153046