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Appointment Type

This is a Temporary Exempt (TEX) position that is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 24 months.

Application Opening: October 21, 2025

Application Deadline: May close at anytime but not before November 4, 2025

Compensation Range: $121,316 - $158,548 annually

Recruitment ID: RTF0160840-01137839

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) (https://hsh.sfgov.org/)  strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org.

What we Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families.

HSH is looking to fill two TEX 2593 Health Program Coordinator III positions withing the department.

San Francisco Homeless Outreach Team (SFHOT) is a dynamic and exciting program that works collaboratively in multidisciplinary teams to engage and stabilize homeless individuals and to help establish care for acute conditions. SFHOT is a program staffed and administered by non-profit partner, Heluna Health, with HSH providing contract monitoring, management, and service delivery oversight. The Health Program Coordinator III provides direct supervision and administrative direction for direct reports responsible for coordination and delivery of services to unhoused San Franciscans with multiple medical and behavioral health challenges.

The Health Program Coordinator III functions within the Leadership Team of SFHOT and in close partnership with several city departments and nonprofit partners that comprise the Neighborhood Street Teams focused on street conditions. Under the supervision of the HSH Outreach Manager, the Health Program Coordinator III provides leadership to ensure case management goals and outreach goals are met and quality services are provided using a trauma informed model.

Essential Duties and Responsibilities:

+ Provide critical analytical support to program leadership, and to case management and outreach team partners

+ Provide supervision of direct reports and oversees the supervision of their direct supports

+ Collaborate with contracted staff leadership to ensure program goals are met, services are high quality, and aligned with HSH departmental values

+ Collaborate with contracted staff leadership to ensure timely and accurate reports are available as needed.

+ Collaborate with multiple city departments in developing strategy, implementing programs, sharing outcomes and planning, and leveraging city services

+ Provide consultation to city and nonprofit partners about client care and service needs

+ Participate in multidisciplinary case conferences with other city departments and agencies

+ Establish positive relationships with staff and other providers in community; foster cooperative work environment

+ Develop and manage systems for tracking relevant information related to program management, program objectives and service delivery using relevant databases and technology (such as Excel, Epic, ONE system)

+ Utilize a variety of electronic databases to investigate client status, chart, and review staff performance

+ Confer with supervisors and management team on formulation of policies and procedures

+ Gather, prepare, compile, reviews, and maintain important personnel information reports and records.

+ Attend meetings as needed

+ Other related duties as required.

Minimum Qualifications:

Education: A baccalaureate degree from an accredited college or university.; AND

Experience: Three (3) years of professional level administrative or management experience with primary responsibility for overseeing, monitoring, and/or coordinating a program providing health and/or human services.

Substitution for Education: Additional qualifying experience as stated under the experience requirement may be substituted for up to one (1) year of the required education on a year-for-year basis (30 semester/45 quarter units equals one year).

Substitution for Experience: Possession of a Master’s degree in Public Health, Public Administration, Health Administration, Health & Human Services or closely related field may substitute for one (1) year of the required experience.

Desirable Qualifications:

+ Ability to provide critical analytical support to a program leadership

+ Strong verbal, written and technical communication skills.

+ Established knowledge of the San Francisco Homelessness Response System

+ Knowledge of trauma-informed care, and a desire to put that knowledge into practice

+ Possession of a clinical license

+ History of managing programs providing services to clients experiencing homelessness, mental health disorders, and/or substance use disorders

+ Skillfulness in collaborating with multi-disciplinary teams and organizations

+ Ability to work independently, exercise sound judgment and apply professional knowledge and skills at all levels

+ Apply creative problem-solving skills to complex issues in order to remove systemic barriers for people experiencing homelessness.

+ Ability to work with discretion on confidential and sensitive issues.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

+ Information About the Hiring Process (https://sfdhr.org/information-about-hiring-process)

+ Conviction History

+ Employee Benefits Overview  (https://sfdhr.org/benefits-overview)

+ Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)

+ Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

+ ADA Accommodation

+ Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

+ Copies of Application Documents

+ Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

+ Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the Senior HR Analyst Latasha Collins at [email protected].

The City and County of San Francisco encourages  women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.