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Northeast Career Planning, a Division of Unity House of Troy, Inc.

Status: Full-Time | Non-Exempt | On-Site

Sign-On Bonus: $750

Position Summary:

Northeast Career Planning, a division of Unity House of Troy, is seeking an Program Assistant to provide vital clerical and program support. This role is perfect for someone who enjoys working with a variety of people, has strong organizational skills, and takes pride in helping operations run smoothly.

Key Responsibilities:

+ Welcome visitors and program participants, maintain sign-in sheets, and manage visitor flow.

+ Answer and direct incoming calls with professionalism, accuracy, and empathy.

+ Collect and verify client information, including insurance cards during intake.

+ Conduct customer satisfaction and appointment confirmation calls.

+ Schedule appointments for employment assessments, workshops, and follow-ups across multiple programs.

+ Provide administrative support to program staff, including preparing forms, packets, and case record files.

+ Perform data entry in the Electronic Health Record (EHR) system for tracking and reporting.

+ Maintain organized digital and physical filing systems.

+ Serve as a backup for Interpreter Services when needed.

+ Scan and upload client documents per agency and funder requirements, ensuring proper labeling and secure storage.

+ Monitor and order office and program supplies; track inventory and ensure timely replenishment.

+ Process invoices and purchase requests in accordance with agency procedures.

Qualifications:

+ High school diploma required; Associate degree preferred.

+ 1–2 years of administrative experience, preferably in employment or human services.

+ Valid NYS driver’s license.

+ Strong organizational skills and attention to detail.

+ Proficiency with Microsoft Office Suite and document scanning software.

+ Experience with Electronic Health Record (EHR) systems preferred.

+ Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

+ Excellent communication and interpersonal skills.

Benefits :

+ Generous time off benefits including 13 paid days off in your first year for full time employment (increases every year)

+ 56 hours of NYS Sick Leave

+ 11 paid holidays plus 2 floating holidays

+ Major medical leave

+ Medical/dental/vision/life insurance

+ 403b company contributions begins after one year of employment

+ Tuition reimbursement

+ 50% reduction in childcare tuition at A Child's Place.

+ Plus, gym, tuition and cell phone discounts

Come work for an agency that cares about their employees and community!

Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays. We work to achieve social justice in our community and to create a better understanding of those we serve.

As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.