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ServiceNow Architect

Req number:

R6453

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the ServiceNow Architect, you will be responsible for leading the development, implementation, and management of ServiceNow products and solutions to ensure alignment with organizational goals and compliance standards.

Job Description

We are looking for a **ServiceNow Architect** for a **long-term contract** that is **full-time** and **fully onsite** in **Tallahassee, FL** . The selected candidate will oversee the development, implementation, and governance of ServiceNow solutions for our organization.

What You’ll Do

Product Development and Lifecycle Management

+ Oversee ServiceNow product development from planning through implementation and post deployment support

+ Manage product development timelines, feature delivery, and release schedules

+ Translate business requirements into actionable development and delivery plans

+ Monitor and report on product performance, risks, and readiness for release

Cross-Functional Leadership

+ Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors

+ Facilitate collaboration between enterprise architecture, developers, and business owners

+ Motivate and manage team members to achieve project and product delivery objectives

Application Governance & Oversight

+ Define, implement, and monitor application governance policies for ServiceNow modules and integrations

+ Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement

+ Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards

+ Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies

ServiceNow Platform Management

+ Provide oversight for platform configuration, enhancement, and integration activities

+ Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems

+ Support prototyping, solution testing, and technical evaluations prior to production releases

CMDB & Discovery Tool Oversight

+ Manage or coordinate CMDB structure, data quality, and governance processes

+ Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration

+ Ensure accurate and reliable data collection for IT assets and configuration items

Agile and Iterative Delivery

+ Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles

+ Coordinate development priorities with stakeholders and adjust delivery plans as needed

Governance, Compliance, and Standards

+ Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.)

+ Align product development activities with enterprise architecture, accessibility, and security standards

Stakeholder Communication and Collaboration

+ Communicate technical and functional information clearly to business owners, leadership, and technical teams

+ Present product functionality, performance metrics, delivery progress, and risk mitigation plans

+ Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes

Continuous Improvement and Quality Assurance

+ Recommend and implement process improvements to enhance product delivery and platform performance

+ Collect and integrate feedback from users to support continuous improvement initiatives

+ Monitor quality of deliverables and ensure adherence to project standards and organizational best practices

Documentation and Reporting

+ Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes

+ Produce regular reports on project status, product readiness, and risk mitigation efforts

+ Document lessons learned and provide recommendations for future platform enhancements

Customer-Facing and Training Support

+ Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities

What You'll Need

Required:

+ Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support

+ Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments

+ Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations

+ Experience managing CMDB structure, data quality, and governance

+ Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration

+ Strong ability to communicate complex technical information to business owners, leadership, and technical teams

+ Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps

+ ServiceNow System Administrator Certification

Preferred:

+ Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards

+ Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness

+ Experience integrating continuous improvement practices and incorporating user feedback into product enhancements

+ Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams

+ Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes

+ Certified Implementation Specialist (CIS) – ServiceNow

+ Project Management Professional (PMP)

+ ITIL Foundation or Agile/Scrum certification

Physical Demands

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

\#LI-JM1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$85 - $95 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.