• Help Desk Technician

    BelovED Community & Empowerment Academy Charter Sc (Jersey City, NJ)


    Job Summary:

    As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology.

    Key Responsibilities:

    + Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity.

    + Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts.

    + Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.

    + User Training: Offer basic training and guidance to end-users on technology usage and best practices.

    + Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems

    + Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory.

    + Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures.

    + Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services.

     

    Salary: $46,000-$50,000

    INDOPERATIONS

    Requirements

    + High school diploma or equivalent (Bachelor's degree in IT or related field preferred).

    + Strong passion for technology and a desire to learn and grow in the IT field.

    + Interest in K-12 education

    + Experience using Incident IQ (preferred)

    + Excellent problem-solving and communication skills.

    + Basic knowledge of computer hardware, operating systems, and software applications.

    + Customer-focused with a commitment to providing exceptional service.

    + Ability to work well in a collaborative team environment.

    + Prior experience in an educational setting is a plus, but not required.

     

    Benefits

     

    + Medical

    + Dental

    + Pension

    + Paid Time Off