"Alerted.org

Delivery Operations Associate - Louisville, KY

General Information

Press space or enter keys to toggle section visibility

City

Louisville

State/Province

Kentucky

Country

United States

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Tuesday, October 21, 2025

Working time

Full-time

Ref#

20036575

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

37,680

Annual Base Salary Maximum

75,360

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

**Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Overview:

Responsible for client-focused operational delivery in downtown Louisville, KY. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

This employee works as part of the service delivery team that is aligned to one customers. They will have a focus on the following:

+ Deliver services that meet SLA (Service Level Agreement): Respond to any tickets, emails, or received phone calls by clients within 30 min.

+ Serve as primary point of contact for all equipment database integrity

+ Preparing operational reports for monthly billing and operational reviews, quarterly business reviews

+ Support the achievement of productivity improvements.

+ Contribute to service transformation and business growth and further profitable service revenue.

+ Carry out onsite preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.

Primary Responsibilities:

+ Attend client real estate meetings to understand any device moves/adds/changes/removes.

+ Orchestrate carriers, IT Solutions, end users and Xerox software technicians for deliveries

+ Review MACD tickets and respond or escalate.

+ Ensure all tickets and assets are logged within Xerox’s XSM database.

+ Ensure Customer Numbers are correct for accurate billing.

+ Escalate unresolved issues to the L2/L3 Software support team in a timely manner.

+ Monitor client communication channels and respond or forward as necessary.

+ Perform basic technical tasks, including programming card readers and updating device configurations.

+ Place service call for Xerox Devices when needed.

+ Assist with local Louisville deliveries and device moves as needed.

+ Manage the local stock of devices and/or paper

+ Pack and prepare packages for FedEx shipment

Skills and Qualifications:

+ Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.

+ Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.

+ Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.

+ Extensive knowledge of database systems and data management, including but not limited to the following skills: Excel (pivots, v/xlookups, basic programming), PowerBI, Power Builder, CoPilot (or similar AI system)

+ Identifies problems in straightforward situations and makes sound decisions using standard procedures.

+ Employ technical aptitude in order to diagnose problems, navigate device interfaces, and update configurations (IP addresses, etc).

+ Eager to learn technologies surrounding print production and finishing equipment.

+ Must be able to lift up to 30 lbs.

It is important that our Associate does these 4 things well:

+ Excelling in customer-facing service delivery role.

+ Maintaining intermediate knowledge of all Xerox equipment and client IT environment.

+ Demonstrates a proactive approach to work with initiative and drive.

+ Exhibits good technical and data management aptitude.

\#LI-CL1

\#LI-ONSITE

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.