• Customer Program Manager

    Thomas Electronics (Clyde, NY)


    About Us

     

    Thomas Electronics, Inc. is an international manufacturer of precision electro-optical components supporting critical applications in aviation and military hardware. We’re a team of diverse, skilled professionals who value energy, collaboration, and innovation — all working together to deliver excellence to our customers.

    Benefits include:

    + Paid holidays and paid time off (PTO)

    + Medical, dental, and vision coverage

    + 401(k) plan with company match

    + 9/80 work schedule (every other Friday off)

     

    About the Role

     

    The Customer Program Manager oversees customer programs from initiation to completion, ensuring successful execution of all deliverables. Reporting directly to the Vice President, this role serves as the primary customer contact and coordinates cross-functional teams to ensure on-time, on-budget, and high-quality program execution.

    Key Responsibilities

    + Serve as the primary point of contact for customers, building strong and lasting relationships

    + Manage new customer programs, including product development, qualification, and fulfillment

    + Develop and maintain detailed program plans to meet critical milestones and deadlines

    + Coordinate engineering, manufacturing, quality, and supply chain teams

    + Assist with budget creation, cost tracking, and financial reporting for each program

    + Provide regular, detailed status updates to executive leadership and customers

    + Identify and implement process improvements to enhance efficiency and customer satisfaction

    Qualifications

    + Bachelor’s degree in engineering, Sciences, or Business

    + 10+ years of progressive experience in manufacturing and program management (military/defense experience a plus)

    + Strong knowledge of project planning tools and Microsoft Excel

    + Excellent communication, leadership, and collaboration skills

    + Proven ability to multitask, prioritize, and execute in a fast-paced environment

    + Detail-oriented with a commitment to accuracy, precision, and accountability

     

    Why You’ll Love Working Here

     

    + Contribute to products that support mission-critical applications worldwide

    + Join a collaborative, innovative, and growth-oriented team

    + Professional development and opportunities to mentor and lead others

     

    Equal Employment Opportunity Statement

     

    Thomas Electronics, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

     

    How to Apply

     

    If you’re ready to take on this role, please submit your application through our careers portal: Thomas Electronics Careers (https://www.thomaselectronics.com/careers/?utm\_source=chatgpt.com) .

     

    Click “View Current Opportunities” and follow the instructions to upload your resume, cover letter, and any supporting documents. We look forward to reviewing your application!