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Position Summary

The Desktop Support Specialist provides technical assistance and troubleshooting for end-users in a corporate environment. This role focuses on resolving hardware, software, and account-related issues while delivering exceptional customer service and maintaining accurate documentation for knowledge sharing.

Key Responsibilities

+ Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices in a corporate setting.

+ Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office 365 applications, and user accounts.

+ Perform Active Directory administration, including password resets, group membership updates, and account provisioning.

+ Document ticket details thoroughly in the ITSM system to support the development of knowledge base articles for Tier 1.

+ Assist with onboarding and offboarding processes, ensuring proper device setup and access configuration.

+ Respond to support requests via phone, email, and remote tools with professionalism and urgency.

+ Collaborate with IT teams to escalate and resolve complex issues as needed.

Education

+ Bachelor’s degree in Computer Science preferred.

Previous Experience

+ 2–5 years of Help Desk experience in a corporate environment.

+ Proven experience documenting ticket details to support knowledge base development.

Certifications/Licenses

+ ITIL, Microsoft, MAC, Citrix, UniPrint (desired).

+ Valid state Driver’s License for travel to satellite offices and offsite meetings.

+ Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lake Mary,FL.

Application Deadline

This position is anticipated to close on Nov 1, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.