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Description

We are seeking an energetic, motivated professional who is excited to be part of a startup environment within Honda, helping shape the future of sustainable mobility. As a Customer Success Operations Specialist, you will have the opportunity to make a real impact — supporting the launch of our customer success function, ensuring exceptional onboarding experiences for B2B customers, and helping build the foundational processes that will power Fastport’s long-term growth. This execution-focused role partners closely with the Customer Success, Onboarding, Operations, Sales, and Marketing teams to deliver seamless customer experiences from first engagement through deployment. You’ll play a key part in testing, validating, and launching scalable workflows, while driving visibility, documentation, and process improvements in a fast-paced, evolving environment. Customer Success Operations · Support the end-to-end B2B onboarding process by assisting with account setup, provisioning user access, configuring required systems, and ensuring all initial customer requirements are captured and documented accurately. · Serve as a key operational contact during onboarding, coordinating meetings, gathering necessary customer data, and ensuring all deliverables and milestones are met within agreed timelines. · Maintain and update customer-facing resources such as onboarding checklists, implementation guides, FAQs, and quick-start documentation to ensure customers have the most current and relevant information available throughout their lifecycle. · Monitor incoming support tickets via CRM and other platforms, triage them appropriately, and ensure they are routed to the correct functional team. Track and report on SLA performance, escalation timelines, and resolution outcomes. · Assist in maintaining CRM data accuracy by regularly auditing and updating customer records, tracking key milestones, and ensuring visibility into the onboarding pipeline and post-launch engagement activities. · Proactively communicate with customers during onboarding to confirm readiness, clarify requirements, and provide updates on progress or changes to deployment timelines. Customer Engagement & Field Representation · Serve as a customer-facing representative at events, trade shows, pilot site visits, and customer demonstrations — representing Honda’s Fastport program and ensuring clear communication of operational readiness, product capabilities, and next-step actions. · Partner with Customer Success, Sales, and Marketing teams to plan and execute customer engagement activities that drive adoption and satisfaction throughout the onboarding and deployment lifecycle. · Support event logistics, including scheduling, coordination with vendors, preparing presentation materials, and providing on-site operational support as needed. · Participate in customer review meetings, training sessions, and site launches, gathering insights and feedback to inform continuous improvement. Compliance & Site Activation · Collect, verify, and organize compliance documentation from customers and vendors, including but not limited to insurance certificates, safety documentation, site readiness checklists, and vendor onboarding forms. · Coordinate with legal, trade, and compliance teams to ensure all required documentation is complete and accurate prior to product or service activation. · Track site readiness and deployment timelines to ensure all operational, safety, and compliance requirements are met prior to launch. Communicate with stakeholders to address potential risks or delays and support mitigation efforts. · Support site launch planning by confirming installation requirements, scheduling activation dates, and ensuring cross-functional teams are aligned for go-live execution. Field Testing & Service Operations · Provide operational support during pilot projects, field demonstrations, and fleet deployments, including scheduling, logistics coordination, and on-site assistance when required. · Act as a point of contact during field activities to ensure seamless execution, including coordination with Customer Success, Service, and Operations teams. · Track, log, and escalate service issues encountered during pilot testing or customer deployments, ensuring they are properly documented and routed to Service, Engineering, or Operations for timely resolution. · Collaborate with internal teams to follow up on corrective actions, ensuring lessons learned are captured and integrated into future deployments. · Contribute to the drafting, organization, and maintenance of operational documentation and knowledge resources, including safety checklists, pre-deployment inspection procedures, service workflows, and training materials for internal and external stakeholders. · Participate in post-deployment reviews and support continuous improvement initiatives by providing operational feedback, field insights, and data on performance outcomes. Data, Insights & Continuous Improvement · Collect and document customer engagement metrics such as event participation, pilot adoption, satisfaction (CSAT/NPS), and post-launch feedback to help identify improvement opportunities. · Collaborate with internal teams (Operations, Product, and Marketing) to translate customer and field insights into process or feature recommendations. · Track, document, and report key operational metrics, including onboarding cycle times, support resolution rates, and customer readiness KPIs. Cross-Functional Collaboration · Collaborate closely with Customer Success, Onboarding, Operations, Service, Trade, Engineering, Finance, and Software teams to align on launch timelines, handoffs, and deliverables. · Partner with Operations and Engineering to ensure technical and operational readiness prior to deployment, providing updates to Customer Success and leadership teams. · Coordinate with Marketing and Sales to align field events and customer programs with product deployments and major milestones. · Prepare summaries, presentations, and reports highlighting event outcomes, customer feedback, and engagement results for leadership visibility. · Act as a brand ambassador, ensuring all external interactions reinforce Honda’s commitment to quality, sustainability, and customer partnership. · Support reporting and communication efforts by preparing status updates, progress reports, and presentation materials for leadership and other stakeholders. · Serve as an internal advocate for the customer, ensuring their feedback, needs, and expectations are clearly communicated across departments. Education: · Associate’s or Bachelor’s degree in Business, Communications, Supply Chain, or a related field preferred. · Equivalent professional experience in a customer-facing, operations, or onboarding environment will be considered in lieu of formal education. Experience: · 2–5 years of professional experience in B2B Customer Success, Onboarding, Program/Project Coordination, or Client Services, with a proven track record of delivering successful outcomes for enterprise or strategic customers. · Demonstrated hands-on experience supporting field events, pilot programs, or site activations, including scheduling, logistics coordination, and on-site operational support. · Proven success using and maintaining CRM platforms (HubSpot preferred) to track customer engagement, manage onboarding workflows, and ensure data accuracy across the customer lifecycle. · Practical experience leveraging Confluence, SharePoint, and Microsoft Office Suite (Excel, Word, PowerPoint) for documentation, reporting, and cross-functional collaboration. · Strong background in process documentation and improvement, including creating SOPs, training materials, and scalable workflows to support growing operations. · Experience in a startup or high-growth environment highly preferred, with the ability to thrive in conditions of change, ambiguity, and evolving priorities. · Highly resourceful and self-sufficient, with the ability to anticipate needs, solve problems proactively, and operate with minimal supervision. · Excellent written and verbal communication skills, with the ability to interact confidently across internal teams and external stakeholders at all levels. Must thrive in a fast-paced startup environment, demonstrating adaptability, resourcefulness, and strong change management skills. This role will help build the foundational blocks of Fastport’s Customer Success function — ensuring reliable supply flow for production, accurate documentation for compliance, and scalable processes to enable long-term growth. Add’l Information: Workstyle: Hybrid – onsite office presence required 4 days per week in Torrance.

Skills

Customer service, Data entry, Operation, Microsoft office, Multi tasking, Customer support, Logistics, Finance, Microsoft excel

Top Skills Details

Customer service,Data entry,Operation,Microsoft office,Multi tasking,Customer support

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $45.00 - $55.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Torrance,CA.

Application Deadline

This position is anticipated to close on Nov 3, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.