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Product Support Representative

Job Description

As a Product Support Representative, you will serve as the primary point of contact for customers interested in our new vinyl records program. You will provide exceptional customer service through phone, email, and chat, assisting with order placement, tracking, and issue resolution. Educate customers on program specifics, pricing, production timelines, and product options while coordinating with internal teams to ensure seamless operations.

Responsibilities

+ Act as the first point of contact for customer inquiries regarding the vinyl records program.

+ Provide timely and professional responses via phone, email, and chat.

+ Assist customers with order placement, tracking, and issue resolution.

+ Educate customers on program details, pricing, production timelines, and product options.

+ Coordinate with internal teams, including production, logistics, and sales, to ensure smooth operations.

+ Handle customer complaints with empathy and efficiency, ensuring positive resolutions.

+ Maintain accurate customer records and track interactions in the system.

+ Identify customer needs and offer relevant solutions or additional services.

+ Gather customer feedback and provide insights to improve the program.

+ Stay informed about industry trends and company offerings to better assist customers.

Essential Skills

+ Customer service

+ Customer support

+ Data entry

+ Product support

+ Administrative support

+ Order processing

+ Troubleshooting

+ Consumer Products

+ Excel

+ Microsoft Office

+ Inbound call handling

Additional Skills & Qualifications

+ Experience in the Music Industry or Consumer Products

+ Ability to adapt and make quick decisions

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Nov 4, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.