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This is a*Full-Time*position (80 hours per pay period) with a primarily Monday - Friday schedule (varied start times on the day shift, occasional weekends) located at our Scripps Clinic in Carmel Valley. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

*Why join Scripps Health?*

At Scripps Health, your ambition is empowered and your abilities are appreciated:

* Nearly a quarter of our employees have been with Scripps Health for over 10 years.

* Scripps is a Great Place to Work Certified company for 2025.

* Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.

* Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.

* We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.

* Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic - Carmel Valley as a Patient Service Representative in the Radiology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

* Assisting with daily department operations including training, technical support, mentoring and performance management of staff.

* Performing quality audits and works towards assurance of consistency and standardization of procedures.

* Managing departmental resources and keeping abreast of current policies, practices and procedures and provide guidance to staff.

* Assisting in urgent situations requiring immediate decision making.

* Assisting/preparing staff schedules and managing coverage arrangements to ensure excellent patient care.

* Providing department orientation and training.

* Providing feedback for consideration on staff annual performance evaluations, as well as input to leadership regarding job performance, improvement and engagement.

* Assisting in new employee hiring and timekeeping editing.

* Managing workflows and ensuring benchmarks are met and end of day reconciliation is accurate.

* Leading performance improvement projects and maintaining department productivity reports.

* Acting as the department manager/supervisor in their absence.

* Engaging in patient Check-in, Check-out, scheduling, and billing coordination.

* Communications with customers including clinical and non-clinical staff, physicians and leadership to assist in managing department operations.

* Providing appropriate resolution to patient service recovery.

*Required Qualifications:*

* One year of Customer/Patient Service experience in a healthcare setting.

* Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.

* Excellent communication and customer service skills.

* Strong organizational and analytical skills; innovative with ability to identify and solve problems as well as able to adapt, prioritize and meet deadlines

*Preferred Qualifications:*

* Two years of Customer/Patient Service experience in a healthcare setting.

* Previous training experience and leadership skills.

* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

**Job:** **Imaging*

**Organization:** **Scripps Clinic*

**Title:** *Lead, Patient Service - Radiology - Carmel Valley*

**Location:** *Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - CARMEL VALLEY*

**Requisition ID:** *252005585*