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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft Cloud Operations and Innovation (CO+I) is the engine that powers our cloud services. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts, who work tirelessly to support digital services for more than one billion customers and twenty million businesses in over ninety countries worldwide.

Within CO+I, the Core Datacenter Services (CDS) team is responsible for improving overall availability and efficiency for Microsoft’s cloud business. We have multiple teams focused on both Microsoft and Lessor datacenter performance and all aspects of datacenter utilization effectiveness that includes power, water and labor.

We are seeking a Technical Program Manager to support the Operational Supply Chain across datacenters globally. This role will own developing the strategy to scale and optimize our Transportation Management and Inventory Management systems to support critical environment spares and support Microsoft’s AI delivery for DC operations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

+ **System Architecture and Data**

Architects and drives the Transportation Management System implementation by working with internal and external teams to build core databases, establish and document processes, and provide rigorous testing, feedback, and adjustments.

+ **Customer & Business Needs Analysis** Leads complex stakeholder research and engagement across multiple functional areas to identify gaps, trends, and opportunities. Uses these findings to integrate them into the logistics tool development and process roll out.

+ **Product/Service/Solution Definition** Defines goals, success metrics, and prioritization for features and solutions within the logistics systems. Aligns core system functionality and deliverables with organizational strategy, manages risks, and collaborates with cross-functional teams to design integrated technical architectures.

+ **Product/Service/Solution Development** Drives roadmap execution and feature delivery for the logistics system implementation, ensuring quality and compliance. Coordinates across teams to manage dependencies, schedules, and implementation plans.

+ **Performance Monitoring & Optimization** Partners with stakeholders to collect and analyze system performance data. Uses insights to iterate and improve products/services, enhance supportability, and lead customer engagements for feedback and evangelism.

+ **Engagement & Enablement** Supports deployment efforts through enablement activities, pre-launch socialization/feedback meetings, and partnership with internal development to align technical solutions with internal customer needs.

Qualifications

Qualifications:

+ 5+ years experience deploying industry leading Transportation and Warehouse management systems, inclusive of building out master data, writing process guides for operators, building and managing launch roadmaps, and conducting operations testing.

+ Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

+ 2+ years of experience managing cross-functional and/or cross-team projects.

While not required, we also look for the following **Preferred Qualifications:**

+ 4+ years of experience with Cloud Infrastructure/High Tech operations

+ 8+ years experience deploying industry leading Transportation and Warehouse management systems, inclusive of building out master data, writing process guides for operators, building and managing launch roadmaps, and conducting operations testing

+ 4+ years of experience managing cross-functional and/or cross-team projects

+ Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.

+ 6+ years of experience managing cross-functional and/or cross-team projects.

+ 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

\#COICareers | #EPCCareers | #DCDCareers

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .