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42722BR

Extended Job Title:

Guard - Visitor Relations

Position Description:

We are looking for a reliable, detail-oriented individual to join our team at the **National Ranching Heritage Center (NRHC)** . In this role, you will be essential in supporting events and ensuring the safety and security of all guests at the facilities. You will also assist in the visitor reception area by welcoming guests and providing them with an orientation to the NRHC.

As a member of the Guard/Visitor Relations team, your responsibilities will include supporting NRHC programs and events, monitoring the indoor and outdoor portions of the facility to ensure a safe environment for guests and providing support to staff during daily programming, special events, and facility rentals.

Requisition ID:

42722BR

Travel Required:

None

Major/Essential Functions:

+ **Event and Program Support:** Assist with preparation, setup, monitoring, and breakdown of NRHC events and facility rentals. Provide on-site support to staff, vendors, and guests to ensure seamless execution of events. Address immediate needs or concerns that arise during evening and weekend events such as audio/visual troubleshooting, keeping the facility orderly and clean, and emptying trash receptacles.

+ **Visitor Safety and Comfort:** Monitor public areas and the historical park to identify safety concerns and ensure that all lighting and HVAC systems are functioning properly. Promptly report any issues to the appropriate staff. Respond quickly and appropriately to injuries, hazards, or security incidents and report them accurately to the appropriate departments and staff.

+ **Facility Management:** Responsible for opening and closing the NRHC main building and all historical park structures. Watch for inclement weather and consult with the lead guard to take appropriate measures to protect guests and structures. Monitor visitor areas for maintenance or cleanliness issues and correct the issue or report to the appropriate staff. Ensure that all exhibit technology and event-space audio/visual systems are functioning properly and have a basic understanding on how to troubleshoot issues.

+ **Security and Enforcement:** Politely enforce museum rules and policies. Monitor for vandalism or illegal activity and serve as a visible presence during events and daily operations. Monitor security cameras when at the front kiosk and be aware of where visitors are in the facilities. Maintain familiarity with TTU and Lubbock emergency procedures.

+ **Visitor Reception and Information:** Serve as a backup in the visitor reception area. Greet visitors warmly, track visitor counts, and orient guests about their visit to the NRHC, including exhibit details, upcoming events, and a brief description of what to expect while visiting the center. Maintain an accurate log of all other visitors, groups, meeting guests, and outside contractors. Stay informed about NRHC events, meetings, exhibits and other resources to knowledgably refer guests to the correct staff member or event area.

+ **Collaboration with Staff:** Work closely with all staff members to ensure smooth operations, including assisting with deliveries, and coordination of maintenance needs for visitor areas.

+ **All other duties as assigned.**

Grant Funded?:

No

Pay Basis:

Hourly

Schedule Details:

Schedule will vary Sunday-Saturday. Weekends will be required along some evening hours.

Work Location:

Lubbock

Preferred Qualifications:

+ One or two years of customer service, public relations or related experience.

+ Ability to explain ranching and/or production agriculture.

Department:

National Ranching Heritage Center

Required Attachments:

Professional/Personal References, Resume / CV

Job Type:

Full Time

Shift:

Day

Required Qualifications:

Proficiency in written and mathematical processes as may be reflected by the completion of the tenth grade plus one year of security, customer service, public relations or related experience.

Does this position work in a research laboratory?:

No

About the Department and/or College:

The National Ranching Heritage Center (NRHC), located north of the Texas Tech University campus on 4th St, is a 27.5 acre museum and historical park with 48 ranching structures and objects dating to the early 19th Century. In addition to the historical park, NRHC has 38 life-size bronze outdoor art pieces and a 44,000 square foot museum building with six galleries featuring permanent, as well as temporary exhibits of art, photography and artifacts that capture historical and contemporary Western life. A dynamic institution that tells ranching’s story, NRHC also provides a range of educational programs for children, youth and adults focusing on pioneer history, western culture, natural resource management and other current and historical ranching subjects.

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Job Family:

Public Safety

Job Sub Family:

Police & Security

Knowledge, Skills, and Abilities:

+ A positive attitude and willingness to learn new skills.

+ Proven record of accomplishment in customer service role.

+ Able to meet and communicate effectively with the public.

+ Ability to effectively and efficiently answer phone calls and questions.

+ Ability to understand oral and written instructions.

+ Professional presence and ability to work diplomatically with staff, volunteers, clients and guests.

+ Proficient with Windows computer systems, Microsoft Office and other applications and able to learn computer-driven phone system.

+ Ability to multitask while handling stress and deadlines.

Hourly Pay Range:

$14.04 - $18.27 - $22.45