• Hardware Written And Verbal Communication Skills…

    COOLSOFT (Madison, WI)


    Hardware Written And Verbal Communication Skills Consultant

     

    (Jobs in Madison, WI

     

    Requirement id 155623

     

    Job title Consultant

     

    Job location in Madison, WI

     

    Skills required Computer Operating Systems, Hardware, TroubleShooting Skills, Written And Verbal Communication Skills

     

    Open Date 21-Oct-2025

     

    Close Date

     

    Job type Contract

     

    Duration 8 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Computer Operating Systems, Hardware, TroubleShooting Skills, Written And Verbal Communication Skills

     

    Start date : 11/10/2025

     

    End Date : 06/30/2026

     

    Submission deadline : 10/28/2025 4:00:00 PM

     

    Client Info : Supreme Court

    Note:

    * Interview Process: Remote interview via Teams

    * Duration of the Contract: 6/30/2026 with potential for extension

    * Onsite or Remote? Candidates must be CURRENT WI residents. No relocation allowed. The selected candidate will be working 100% onsite in Madison or travelling to sites throughout the state. See travel details below.

    Description :

    Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which includes over 6,000 computing devices. Specifically, the Field Service Technician — Contractorwill service court customers throughout the state and will be based in Madison, Wisconsin. This position has five main areas of responsibility: 1) Provides maintenance and support for Wisconsin Court System software and hardware. 2) Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin. 3) Provides technical customer support to all court system employees and takes corrective action. 4) Performs field service to upgrade hardware or troubleshoot and resolve technology issues. 5) Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

     

    Travel requirements will fluctuate based on time of year and CCAPs workload. This position is in person in Madison, WI, with a minimum of 75% statewide travel required.

     

    Knowledge, Skills, and Abilities Required

     

    Ability to setup computers, related peripherals and audio/visual equipment

     

    Knowledge of computer operating systems and hardware

     

    Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas

     

    Skill in technical troubleshooting

     

    Skill in providing professional customer service

     

    Skill in verbal and written communication

     

    Knowledge of local and wide area networking

     

    Ability to implement infrastructure hardware, address technical emergencies, and follow cyber security policies

     

    Ability to work with a team or individually with limited direct supervision

    Education and Experience Required

    • Associates Degree in computer science, computer technician, or related field

    • Experience in computer hardware and software support and maintenance

    • Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals

    Education and Experience Preferred:

    • Experience or training in supporting audio/visual technologies including video conferencing tools

    • Experience or training in supporting Windows Servers

    • Experience or training in supporting Remote Desktop Services (Terminal Services)

    • Experience or training in supporting Active Directory and Group Policy

    • Experience or training in supporting Local Area Networks

    • Experience providing phone-based technical support

    License and/or Certificates Required

    Must meet the minimum standards for driving a state vehicle. Must be able to travel throughout the State of Wisconsin with overnights.

     

    Contacts

     

    Works closely and on a routine basis with others in CCAP and the Wisconsin Court System including clerks of circuit court and county staff, the judiciary and their staff, county information technology and facilities staff, network administrators, court system department managers, and their staff and consultants.

     

    Work Environment

     

    The Technical Support Engineer - Contractor position generally works indoors in an indoor office setting with temperature controls and reasonably

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155623 while calling.

     

    EOE Protected Veterans/Disability