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LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com

ABOUT THIS OPPORTUNITY

Role Profile

Position: Counter Technician

Job Location: Idaho Falls, ID

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role

The function of the Counter Technician is to provide direct support to the Branch operations to ensure over the counter orders are completed. This position also ensures the ongoing development of existing and prospective customers to ensure that the Branch is able to meet its growth targets.

Responsibilities

+ Must maintain 100% commitment to safety policies and procedures

+ Quotes customers using working knowledge of product both in-person through retail sales, and via phone or email

+ Builds, tests, and inspects industrial hose assemblies in response to identified customer applications and needs

+ Provides technical/service support to account management, service center management and internal and external customers

+ Processes incoming inquiries to company sales system

+ Successfully achieves budgeted Branch sales goals

+ Monitors on-time delivery date commitments and expedites where appropriate

+ Monitors customer specific inventory for sales order fulfillment

+ Makes outbound calls to potential and existing customers for new and sales growth opportunities

+ Builds and maintains strong internal and external relationships

+ Perform other duties as trained and qualified for

Skills and Abilities

+ Possess excellent customer service skills

+ Ability to interact with customers and team-members in a professional manner

+ Ability to work independently and prioritize responsibilities

+ Must have excellent communication skills, both oral and written

+ Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure

+ Must be able to perform calculations using whole numbers, fractions and decimals

+ Basic computer skills including MS Word, Excel, internet and email

+ Must be able to successfully utilize the company software

Minimum Qualifications

+ Must be 18 years of age or older

+ 1-3 years of related warehousing, construction or production experience

+ A high school diploma or GED

+ Reliable transportation is a must

+ Ability to work nights and weekends, as required

+ Ability to work overtime, as required

Preferred Qualifications

+ Industrial setting experience

Physical Requirements and Work Environment

This position is primarily based in an industrial store and warehouse environment. The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.

+ Ability to work in a stationary position for extended periods of time.

+ Frequent operation of a computer, keyboard, mouse, and other standard office equipment.

+ Ability to comprehend and follow instructions and safety procedures.

+ Ability to read, write and communicate in English.

+ Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.

+ Ability to respond to safety signals, alarms, and verbal instructions.

+ Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.

+ Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.

Total Rewards

+ Competitive compensation plan, with a bonus potential

+ Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire

+ 401k with company match

+ Paid vacation, holidays and sick time

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.

Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.

We will be accepting applications for this role through October 27, 2025.