"Alerted.org

JOB SUMMARY (overview of job):

The IT Application Analyst configures, tests, documents, implements, and supports computer application systems and coordinates with vendor support teams, system users/clients, project team members, coworkers in Information Technology and management. This role participates in project teams, configuration, implementation, on-going maintenance and support for production application systems. The IT Application Analyst has general knowledge of project methodology and system development lifecycle. May help support some hardware that is interrelated with the application. Works under direct supervision and performs tasks as assigned.

DUTIES AND RESPONSIBILITIES

Technical

• Uses basic knowledge of software architecture and/or tools to perform configurations, screen development, modification, and debugging within software applications.

• Develop, create and maintain test plans/scripts for the functionality identified and test the application to ensure that company standards and end-user requirements are met. Work with functional customers to plan and execute user acceptance testing of new solutions and/or enhancements.

• Assist with deployment of new applications, upgrades, patches and updates to all environments (test, train and production).

• Prepare training materials, tip sheets, for use by users and trainers for IT or the business. May provide hands-on training sessions for end users.

• Maintain, repair, and support applications and other related system technology. Participate in system recovery processes.

• Work with infrastructure team to ensure backup and recovery of applications and hardware are in place and meets business requirements.

• Install new application releases, system upgrades and patches. Maintain data files, monitor system configuration and perform routine archiving of data.

• Develop and maintain application documentation, standards, and configurations.

• Collaborate and coordinate with other technical resources to ensure solution delivered meets with organizational standards and support model.

• Work on applications and projects with low levels of complexity.

• Perform other job duties and responsibilities as assigned.

Professional Communication

• Maintain confidentiality in matters relating to patient privacy and the health system.

• Interact with coworkers and clients with a variety of developmental and sociocultural backgrounds.

• Maintain professional relationships and convey relevant information to other members of the health system.

• Relay information appropriately over telephone, email and other communication devices.

Teamwork

• Accept assignments based on needs and the qualifications and competencies of self and of other staff members.

• Work closely with other IT counterparts and clients to meet the needs of the health system.

• Initiate problem-solving and conflict resolution skills to foster effective work relationships with peers.

• Adhere to department policies and procedures.

Professional Development

• Attend staff meetings and continuing education.

• Contribute to IT initiatives and workgroups.

• Respond to problems/opportunities to improve care/customer service.

• Support involvement in the hospital’s Performance Improvement initiative.

• Participate in and maintain competencies required for the position.

• JOB REQUIREMENTS

KNOWLEDGE/EXPERIENCE:

• 1-3 years related experience in the duties and responsibilities listed above. Healthcare setting preferred.

EDUCATION:

• Bachelor’s degree in related field preferred

LICENSE/CERTIFICATION/REGISTRY: none