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DESCRIPTION

Account Director is primarily responsible for all field and account team execution including Field Performance and Project creation and follow through across US and Canada teams. The Field & Execution Lead will act as the daily POC for the key client stakeholders across US and CA and work with the field team leads and internal operations lead to ensure alignment for program delivery against client priorities and goals. This role will oversee a team of account managers who have direct responsibility of managing liaison client (channel) partners. They will lead all program executions (executions/projects) from request intake, set up, and follow through – complete project management end to end. It is also expected that the lead will proactively recommend initiatives (define strategy) based on industry trends/knowledge and competitive landscape.

RESPONSIBILITIES

Challenge and manage a team of in-field Market Managers as well as an in-house team of Account Managers;

Identifying venues and assisting in multi-market site selection and negotiation;

Negotiating and managing vendors to ensure flawless execution and ensure optimum return on cost;

Serving as the primary contact for National and regional clients;

Providing weekly status updates on program results/personnel, client program reporting and reviews;

Tracking and maintaining all event budgets, responsible for the bottom-line delivery of your project;

Crisis management - identify field issues and develop solutions;

Meeting the physical requirements – listed below

Other duties as assigned

QUALIFICATIONS

Work Experience Requirements:

1. 10+ years of Field & client services experience

2. 8+ years supervisor / management experience required

3. Proven experience in client service, business development and overall program management experience (concept, implementation, and execution with excellence)

4. Experience managing a multi-market team of Market Managers/Event Managers

5. Previous experience collaborating with partner agencies.

6.

Knowledge, Skills and Abilities Requirements:

1. Strong client communication skills (insight, analysis, and program reporting);

2. Solid understanding of social media tools and digital platforms;

3. Strong computer application skills (Excel, Word, PowerPoint) and ability to work in a digital work environment.

ABOUT US

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Marketing

**Position Type:** Full time

**Business Unit:** Marketing

**Salary Range:** $.00 - $.00

**Company:** Mosaic Sales Solutions US Operating Co, LLC

**Req ID:** 15099

**Employer Description:** MOSAIC\_EMP\_DESC