"Alerted.org

_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._

_Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future._

Core Responsibilities

**- Telecom Expense Management (TEM)** :

+ Oversee invoice processing, credit disputes, and vendor audits.

+ Ensure timely ordering/disconnection of voice and data services

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- ​ **Branch Implementation**

+ Supervise planning and execution of branch projects (expansions, relocations, decommissions).

+ Ensure proper configuration and deployment of network infrastructure (routers, VPNs, switches, telephony).

+ Manage vendor coordination, compliance, and field support logistics.

-** **Performance Management:

+ Build and align individual and team goals with department and firm objectives.

+ Conduct regular 1:1s to provide coaching, feedback, and career development.

+ Lead mid-year and end-of-year performance reviews.

+ Monitor cross-training efforts to ensure skill coverage and team agility.

+ Track and report on team metrics, workload distribution, and project progress.

- Strategic Engagement

+ Serve as escalation point for internal and external stakeholders including:

+ Branch leadership

+ Corporate Real Estate (CRE)

+ Vendors and service providers

+ Internal departments (e.g., RJAS, SNS, CMA)

+ Participate in firm-wide initiatives, meetings, and strategic planning sessions.

+ Support hiring and onboarding of new personnel across both teams.

Knowledge and/or Experience in the Following:

+ Project management

+ System configuration, installation, and engineering

+ Writing, analyzing, and interpreting complex technical configuration documents

+ Zoom telephony and associated configurations

+ Cisco data networking environments

+ Palo Alto / Stratacloud environments

+ Carrier network services for both voice and data

+ Troubleshooting data and voice equipment and services, including MPLS, SIP, and PRI