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Computing Support Analyst - Data Center

Job ID

6536

Location

SLAC - Menlo Park, CA

Full-Time

Regular

SLAC Job Postings

Position Overview:

The Computing Division at SLAC National Accelerator Laboratory is seeking a Computing Support Analyst with a strong background in data center operations to join our team. As part of the SLAC IT Facilities department, this role includes diagnosing and resolving hardware issues, supporting the data center manager with improvement projects, researching and implementing new processes and tools, maintaining infrastructure management systems, and managing the hardware lifecycle, including installation, cabling, and decommissioning. Operating under general supervision, the position performs complex technical tasks such as troubleshooting, providing end-user support for hardware, software, and network issues, and executing assigned responsibilities independently.

Your specific responsibilities include:

+ Under general supervision, provide technical support by installing, maintaining, and troubleshooting data center hardware and assist with network-related problems.

+ Diagnose and resolve data center IT and infrastructure problems by monitoring ticket queues and responding to customer tickets, handling escalated issues by performing triage, and providing remote assistance to end-users.

+ Responsible for data center monitoring and responding to incidents that may impact data center infrastructure and supporting systems.

+ Participate in data center design specifications and requirements by analyzing and contributing to data center design standards, and other related criteria.

+ Contribute to data center improvements and enhancements and recommend appropriate data center technical solutions.

+ Work on projects requiring data center expertise and creativity in analysis and deployment of technology.

+ Maintain data center infrastructure management (DCIM) application by supporting data center asset management and lifecycle efforts.

+ Develop and document capacity reports, usage, availability, and future capacity forecasts.

+ Recommend and assist in the development of data center processes and procedures.

+ On a needed basis, participate in on-call support and drive the resolution of data center incidents in a timely manner.

+ Coordinate and perform routine data center audits and walkthroughs.

+ To maintain continuous operational support, perform ongoing data center activities designated by management.

To be successful in this position you will bring:

+ Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

+ Strong communication and interpersonal skills.

+ Ability to provide excellent client service.

+ Ability to apply diagnostic techniques for problem troubleshooting.

+ Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

SLAC Employee Competencies:

+ Effective Decisions: Uses job knowledge and solid judgment to make quality decisions in a timely manner.

+ Self-Development: Pursues a variety of venues and opportunities to continue learning and developing.

+ Dependability: Can be counted on to deliver results with a sense of personal responsibility for expected outcomes.

+ Initiative: Pursues work and interactions proactively with optimism, positive energy, and motivation to move things forward.

+ Adaptability: Flexes as needed when change occurs, maintains an open outlook while adjusting and accommodating changes.

+ Communication: Ensures effective information flow to various audiences and creates and delivers clear, appropriate written, spoken, presented messages.

+ Relationships: Builds relationships to foster trust, collaboration, and a positive climate to achieve common goals.

Physical requirements and working conditions:

+ Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

+ Given the nature of this position, SLAC is open to on-site and hybrid work options.

Work Standards:

+ Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

+ Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned.Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1¿General Policy and Responsibilities:http://www.group.slac.stanford.edu/esh/eshmanual/pdfs/ESHch01.pdf

+ Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

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+ **Classification Title:** Computing Support Analyst 2

+ **Job code:** 4732, Grade: H

+ **Duration** **: Regular continuing**

_The expected pay range for this position is $110,123 - $129,926 per annum. SLAC National Accelerator Laboratory/Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs._

SLAC National Accelerator Laboratory is an Affirmative Action / Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All staff at SLAC National Accelerator Laboratory must be able to demonstrate the legal right to work in the United States. SLAC is an E-Verify employer.