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Northern Light Health

Department: Medical Group Administration

Position is located: Cianchette Professional Blding

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 5:00 PM

Summary:

The Director Medical Group Performance & Operations is a strategic and operational leadership role within a large, multidisciplinary medical group embedded in a 9-hospital integrated health system. This individual is responsible for the coordination, oversight, and execution of key business functions to ensure the efficient and effective operation of the medical group across multiple hospitals and clinical service lines.

Key responsibilities include oversight of the annual business planning process, execution of strategic initiatives, operational alignment across departments, and support for the Medical Group’s governing body and subcommittees. The Director also plays a critical role in managing key business contracts/relationships to ensure service level agreement compliance and fostering productive internal and external partnerships that support clinical and administrative priorities. The Director Medical Group & Operations works closely with executive and clinical leadership to support organizational priorities, drive strategic business planning, ensure operational alignment, and promote governance effectiveness.

Additionally, this role provides direct leadership to a team of business Operations Specialists who support system medical group programs and population health activities. The Director is a central collaborator and thought partner to executive, administrative and physician leaders, helping to align people, processes, and resources to achieve the mission and strategic goals of the Medical Group and broader health system.

Responsibilities:

Strategic and Operational Leadership

+ Lead and coordinate the medical group annual business planning process, including timeline management, stakeholder engagement, and development of the final business plan to align with the health system’s overarching goals and priorities.

+ Partner with executive and clinical leadership to design, implement and track strategic initiatives that advance the medical group and organizational priorities to include workforce, finance, growth/access, quality and partnerships.

+ Identify opportunities for operational efficiencies and process improvements within the Medical Groups infrastructure and delivery model.

+ Ensure operational alignment across departments by facilitating timely communication or progress and barriers, resolving cross-functional issues, and promoting consistency in practice.

+ Support informed decision making through the development, distribution and interpretation of leadership surveys.

+ Communicate strategy, decisions and initiatives in a clear and transparent manner through the use of materials and other project specific collateral including, but not limited to, power point presentations, pdf documents, excel spreadsheets.

+ Preparing for and facilitating executive leader meetings, design sessions and other collaborative, cross-functional meetings and discussions.

Governance Support

+ Provide administrative and strategic support to the Medical Group’s governing body and its subcommittees, ensuring meetings are well-structured, goal-oriented, and productive.

+ Oversee the preparation of agendas, materials, and follow-up actions to facilitate effective decision making and accountability.

+ Track, document, and communicate governance-related decisions and ensure alignment with organizational policies and compliance requirements.

+ Collaborate with teams including SMEs, department leaders, operation and administrative leaders across the Medical Group at the direction of the Medical Group President and Senior Vice President.

Cross-Functional Collaboration

+ Partner with Finance, Human Resources, IT, Strategy and Clinical Operations to support integrated planning and seamless execution of system-wide initiatives.

+ Support data-driven decision-making by working with analytics teams to develop dashboards, KPIs and regular reporting on medical group performance.

+ Supporting ongoing cross system initiatives for annual strategic planning, approval and execution.

Business Contract Oversight and Relationship Management

+ Oversee the administration and monitoring of business contracts related to the Medical Group, ensuring compliance with service level agreements (SLAs) and other performance expectations.

+ Partner with legal, finance, and operations teams to support contract negotiations, renewals, and issue resolution.

+ Build and maintain strong relationships with internal departments and external partners to ensure collaborative, high-performing vendor and partner engagements.

+ Track contract performance metrics and facilitate regular reviews to evaluate service delivery, mitigate risks, and support continuous improvement.

+ Other duties as assigned.

Other Information:

+ Minimum of 5-7 years of progressive experienced in healthcare operations, business planning, or administrative leadership, preferably within a large health system or medical group.

+ Proven experience managing cross-functional teams and driving complex projects to completion.

+ Strong understanding of healthcare delivery systems, clinical operations, and medical group governance structures.

+ Exceptional organizational and time management skills with the ability to manage multiple priorities.

+ Strong leadership, communication, and interpersonal skills.

+ Demonstrated ability to work collaborative across disciplines and departments.

+ Proficiency in Microsoft Office Suite, project management software, and data visualization tools (tableau, power BI) preferred.

+ Ability to navigate a complex, matrixed healthcare environment with confidence and diplomacy.

Competencies and Skills

+ Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.

+ Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

+ Types at 60+ words per minute. (only to be used as a condition of employment)

+ Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

+ Word processing, spreadsheets, data entry, database experience and other computer related skills.

+ Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

+ Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.

+ MS Teams

+ Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

+ Multi-line phone, scanner, photocopier, fax, and internet.

+ OneNote

+ Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

+ Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

+ Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

+ Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

+ Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

Education

+ Required Bachelor's DegreeMaster's Degree preferred. In lieu of education, two years of experience is required per year of required education, exclusive of the minimum experience identified above.

Required Experience

+ 5 year/years of Relevant Work Experience

+ 3 year/years of Technical Experience

Working Conditions

+ Work with computers, typing, reading or writing.

+ Prolonged periods of sitting.

Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services

Position Dir- Medical Grp Perform & OpsLocation Req ID 83798