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Intelas

Position Title: Region Technical Director (West)

Join Intelas, a Compass One Healthcare company.

Intelas, a Compass One Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues.

We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.

Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

Explore more at intelashealth.com .

Job Summary

This role is responsible for the leadership, support, and development of the West Region DI service team, to ensure expert service of diagnostic imaging equipment and customer satisfaction.

This includes training, mentoring, technical support, monitoring/leading escalations, cost productivity, and driving self-service capability.

JOB DUTIES AND RESPONSIBILITIES:

The essential functions of the job include but are not limited to the following:

Customer Relations

Display effective customer service, maintain good personal relationships with fellow workers, nursing and medical staff, vendors, manufacturers, and the public.

•Proven track record of solving difficult problems; ability to handle difficult situations.

•WorkJOB SUMMARY:

with, promote vendor relationships to ensure service delivery requirements are met.

•Maintain an effective line of communication with field leadership for service escalations.

Operation Excellence

•Strong work ethic and ability to work as a member of a team.

•Demonstrate and reflect a commitment to the mission and values of the company.

•Contribute to strategy and actively engage in service events for major repairs such as glassware to optimize service cost and delivery.

•Demonstrate advanced troubleshooting capability for multi-modality, multi-OEMs.

•Monitor area of responsibility for service delivery, profitability, and recommend solutions.

•Assist region teams with developing service delivery plans. Supports QA/RA to ensure compliance with company, ISO, and governmental policies.

•Provide technical support via phone, written (email or other) and on- site, as needed.

Administration

•Research and initiate orders for repair parts, working with the supervisor and/or the Technical Resource Center; demonstrate ability to effectively find second-source parts.

•Learn, understand, and comply with all government, regulatory, industry, company, and client Policies and Procedures, and subsequent updates.

•Good organization and time management skills.

•Perform other duties as assigned.

QUALIFICATIONS:

Education:Bachelor’s degree in biomedical engineering or other related technical discipline or an equivalent combination of education and experience required.

Experience:Ten (10) years multi-vendor/multi-modality DI service experience.

KNOWLEDGE, SKILLS and ABILITIES:

•Multi-modality, multi-OEM technical expertise.

•Ability to lead thru influence.

•Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction and proactively complete assignments.

•Ability to work independently with minimal supervision.

•Ability to prioritize, organize and handle multiple projects and activities simultaneously.

•Ability to effectively write, create, and present information and respond to questions.

•Competent in three or more imaging modalities, expert in at least one of the following: XR, CT, MR, NM, cath labs. Able to work independently to complete PM’s and expert troubleshooting. Ability to train others in these areas of expertise.

•Demonstrated knowledge of regulatory requirements&ISO standards.

•Ability to work remote (remote diagnostics, remote troubleshooting, and technical support) and travel nationally when needed.

SPECIAL REQUIREMENTS:

•Ability to travel up to 60% of the time to customer sites, meetings, and training as required.

•Available for after hours and weekend support as needed.

•This is a remote role which requires travel to client sites within the West Region. Location preferences include but not limited to: Texas, California, Washington, Illinois

Apply to Intelas today!

_Intelas is a member of Compass Group USA_

Click here to Learn More about the Compass Story (https://www.compass-usa.com/our-story/)

Associates at Intelas are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Flexible Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_CompassOne.pdf) for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Intelas maintains a drug-free workplace.