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Job Description

Insight Global's client is a leading robotics technology company specializing in smart logistics solutions. They partner with Fortune 500 companies and industry leaders across retail, apparel, automotive, e-commerce, manufacturing, and more. With over 100 installations across the Americas, they are recognized as an industry leader in robotics and automation.

As a Systems Engineer, you'll be the primary point of contact with their partners and clients who range from Startups to Fortune 500 players. You'll interact regularly to maintain a strong communication with the clients and understand well their needs. You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the root of the problems. If you're excited about robots and rolling out a complex system, we want you to talk to us!

Responsibilities:

• Assist with the design and configuration of the software required to manage the robot fleet and fulfillment solutions.

• Implement system solution for clients on Linux server and manage database with SQL commands.

• Conduct API testing and functional testing sessions with clients to integrate Geekplus system with Client’s system.

• Drive and participate in various testing iterations: System Integration Testing (SIT) and User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.

• Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade.

• Develop and provide training and SOPs for system operation, fault recovery, and exception handling.

• Respond to customer inquiries and assist in troubleshooting and resolving challenges.

• Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.

• Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

• Ability to facilitate and drive cross-department collaboration and communication, including correspondence with overseas resources as needed.

• Close the system implementation upon the closing check list

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 2 or fewer years of experience and/or Bachelor's in Management Information Systems, Industrial Engineering, Mechanical Engineering, Electrical & Computer Engineering, Computer Science or a related discipline.

- SQL databases and Linux servers

- Bilingual in English and Spanish

- Comfortable with 50% travel internationally and domestically in Chile

- Local to Santiago, Chile and comfortable being onsite when not traveling - Warehouse software with automation and/or robotics

- Background in a similar industry

- Restful APIs, integrating tool systems together using API calls

- Any PLC or controls background

- Any software testing, issue management or resolution

- Fluent in Chinese