• Customer Service Representative

    Insight Global (Neenah, WI)


    Job Description

    Insight Global is seeking a Customer Service Representative for our client - leading insurer, risk advisor, and technology provider for the jewelry industry. The location of this position is based out of our clients Neenah, WI office. After a training period and performance expectations are met this role has the option to transition to a hybrid model. Responsibilities include:

     

    • Provide excellent customer service by demonstrating in-depth knowledge of our client and its products with the goal of outshining the competition with amazing customer care.

    • Responds to omnichannel requests, providing support to customers, jewelers, and agents.

    • Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.

    • Listen actively to customers to identify their needs and aim for first-call resolution.

    • Utilize dual screens and multiple programs efficiently.

    • Maintains consistency in adhering to all customer service performance metrics.

    • Has a drive to meet goals and continuous professional growth. We develop employees to excel in the company with the goal of promoting within.

    • Opportunity for additional project work.

    • Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Possesses a high school diploma or general education degree (GED)

    • Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations

    • Excels in accuracy, quality, and team collaboration

    • Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture

    • Demonstrate an ability to display patience, empathy, and active listening skills

    • Proficiency in typing, Microsoft Office suite, and navigating multiple systems and screens simultaneously • A passion for jewelry

    • Previous customer service experience