• Digital Product Owner - E-Commerce

    Insight Global (Memphis, TN)


    Job Description

    Insight Global is seeking a strategic and customer-centric E-Commerce Digital Product Owner to support a global Fortune 250 retail client in Memphis, TN. This individual will lead the digital transformation of the online checkout process and order management system, optimize the customer experience and drive conversion across digital platforms.

    Key Responsibilities:

    Enhance the online checkout journey to ensure a seamless and intuitive customer experience.

     

    Collaborate with stakeholders to define clear product requirements and user stories.

     

    Work closely with the payments team to ensure backend functionality supports front-end design.

     

    Identify and implement features that improve conversion rates and reduce drop-offs.

     

    Maintain a customer-focused product roadmap and prioritize backlog items aligned with business goals.

     

    Lead delivery across technical and non-technical teams, ensuring alignment and timely execution.

     

    Define KPIs, measure product performance, and communicate results to guide future prioritization.

     

    Proactively identify and mitigate risks to ensure successful product delivery.

     

    Stay informed on emerging technologies and eCommerce trends to inform product strategy.

     

    Conduct qualitative and quantitative research to understand consumer behavior and inform roadmap decisions.

     

    Analyze usability, market trends, and competitor offerings to advocate for the customer and drive growth.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    -3–5 years in digital product ownership or product management within the E-Commerce space.

     

    -Proven ability to work across teams and translate technical concepts into business-friendly language.

     

    -Experience translating technical processes and requirement to non-technical stakeholders. -Retail or Supply Chain experience is a strong plus.

     

    -Experience conducting and applying customer research insights to product development.

     

    -Prior involvement in OMS digital transformation initiatives is highly desirable.