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Job Description

This role is responsible for leading the implementation, administration, and long-term governance of the Xyleme Learning Content Management System (LCMS) to support enterprise-wide training initiatives. The position will serve as the system owner and subject matter expert, ensuring scalable, efficient, and accessible content delivery across North America and beyond.

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Key Responsibilities:

• System Implementation & Ownership

o Lead the setup and deployment of Xyleme LCMS, including integration with SuccessFactors LMS and ISN contractor platform.

o Define and coordinate system requirements, guidelines, and governance from the ground up.

o Serve as the primary point of contact for instructional design, content housing, and future scalability.

• Administration & Maintenance

o Manage system updates, user provisioning, permissions, and integrations with enterprise platforms.

o Provide Tier 3 technical support and collaborate with instructional designers, SMEs, IT, and vendors.

• Content Management & Delivery

o Oversee end-to-end content workflows: imports, exports, translations, versioning, publishing.

o Migrate existing training content from SharePoint and other platforms into Xyleme.

o Ensure structured authoring and delivery via the Content Delivery System (CDS).

o Broadcast content for consumption via link-based access.

• Governance & Quality Assurance

o Develop and enforce metadata schemas, taxonomy structures, content models, and style guides.

o Ensure content quality, accessibility, and compliance with standards.

o Conduct QA testing and user experience evaluations; recommend system enhancements.

• Strategic Content Development

o Build out training content for Health & Safety, HR policies, and other enterprise functions.

o Support reuse of content through metadata tagging and structured authoring.

o Streamline content creation and review processes to eliminate reliance on static documents.

• Reporting & Scalability

o Coordinate reporting on existing content, updates, and system usage.

o Scale content delivery and governance across regions and departments.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in Instructional Technology, Information Technology, or related field (preferred).

• Minimum 2 years of experience in LCMS/LMS administration (Xyleme experience preferred).

• Strong understanding of learning content standards (SCORM, xAPI, AICC, XML, HTML5, CSS, XLIFF).

• Proficiency with content development tools (Articulate 360, Adobe Creative Cloud, Microsoft Office Suite).

• Experience with structured authoring, metadata tagging, and content governance.

• Excellent communication, analytical, and project management skills.

• Ability to manage multiple priorities in a fast-paced, agile environment.

• Preferred: Technical proficiency in JavaScript, JSON, SQL; experience with Power BI, APIs, Azure DevOps, SharePoint, video platforms, and AI-driven content creation tools.