• IT Deskside/Infrastructure Support Analyst

    Insight Global (Spring, TX)


    Job Description

    * Logs all support requests (received by phone, e-mail, etc.) in ServiceNow application.

    * Classifies and categorizes incidents; prioritize incidents to ensure timely resolution through the

     

    established escalation process; dispatch requests to external service providers as required.

     

    * Collects and/or updates contact information from clients when opening or updating tickets; responding

     

    to client requests to troubleshoot and resolve hardware and software issues, diagnosing and identifying

     

    issues.

     

    * Aids clients by recommending the most effective utilization of network, telephony, computers and

     

    approved software.

     

    * Utilizes remote control tools to resolve hardware and software issues.

    * Provide first level of support to all IT hardware and system in the location.

    * Maintain the location server room.

    * Perform hardware and software installations, move add and changes (IMAC).

    * Support for Mobile Devices (iPhone, iPad, Android, etc.).

    * Support stands alone and network printers, including print queues, if required.

    * Support IP Telephony IMAC.

    * Support building security systems technology.

    * Support meeting room audio and video equipment including general maintenance activities; Pre-meeting

     

    and in-room conference room troubleshooting, and testing of audio / visual equipment as needed.

     

    * Hands and eyes support for on-site server, storage, backup/recovery, network, and other data center

     

    equipment if necessary.

     

    The hourly rate for this candidate would be 18-22hr

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    * 7+ years of experience in a technical support, help desk, network support position.

    * Field Operation experience is desired for this position.

    * Preferred certifications include MCP, Network+.

    * Strong technical background and customer support oriented.

    * Billingual in Spanish

    * Professional, strong work ethic